How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Louie Your Own Question
Louie
Louie, Technician
Category: TV
Satisfied Customers: 2557
Experience:  25+ yrs. experience in the field and 5+ yrs. online, down to component level.
13948492
Type Your TV Question Here...
Louie is online now
A new question is answered every 9 seconds

My tv picture is black. sound is fine. TV. is only 2 1/2 yrs

Customer Question

My tv picture is black. sound is fine. TV. is only 2 1/2 yrs old
Submitted: 1 year ago.
Category: TV
Expert:  Jack replied 1 year ago.

Hi , I`m Jack an independent TV/AUDIO repairman with 40 years experience.
Perhaps i can help you with this and few questions coming up

Expert:  Jack replied 1 year ago.

Is the screen just blank with some background light or completely dark like when the tv is off ?
If you`re not sure then darken the room and turn the tv off and on again while you observe the screen .

Expert:  Jack replied 1 year ago.

When you turn on the tv , does the screen light up briefly ?

Expert:  Jack replied 1 year ago.

Need help with this ?