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Louie, Technician
Category: TV
Satisfied Customers: 2557
Experience:  25+ yrs. experience in the field and 5+ yrs. online, down to component level.
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Malfunction - TV fails to turn on, though light goes on

Customer Question

malfunction - TV fails to turn on, though light goes on
Submitted: 1 year ago.
Category: TV
Expert:  Nathan replied 1 year ago.

Hello, I’m Nathan, and I’ll be assisting you today. My livelihood depends on your positive feedback, so your satisfaction is my highest priority.

Sorry to hear you’re having trouble.

What is the make/model of your tv, Peggy?

Customer: replied 1 year ago.
Vizio = how do we find the make and model?
Expert:  Nathan replied 1 year ago.

vizio is the make (brand). Look on the back of the tv, you should see a sticker there with the model info

Customer: replied 1 year ago.
Customer: replied 1 year ago.
Are you there?
Customer: replied 1 year ago.
Hello anyone home?
Customer: replied 1 year ago.
Waiting here, thrum thrum thrum.
Customer: replied 1 year ago.
Come in Nathan. I'm waiting to hear from you
Customer: replied 1 year ago.
Nathan, hey what's up? I paid my 5 (or maybe 37) bucks, and no dice. What gives?
Customer: replied 1 year ago.
What the heck is going on? When will I hear from you? Is this a scam?
Customer: replied 1 year ago.
Nathan Nathan Nathan I'm waiting and getting tired
Customer: replied 1 year ago.
Should I throw the dang thing out and get a new (not Vizio) one? Or what?
Expert:  Anthony_Infotech replied 1 year ago.

Nathan appears to be offline let me know when you are on line please

Expert:  Nathan replied 1 year ago.

My apologies for missing you previously.

When you send multiple messages moments apart like that, they get lost in the queue and I don't get any of them.

If you still need help, please send me just a single message here and let me know you wish to continue, and I'll provide the rest of the answer for you.