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Louie, Technician
Category: TV
Satisfied Customers: 2557
Experience:  25+ yrs. experience in the field and 5+ yrs. online, down to component level.
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I have a pop-up message from Samsung on my screen "Sync

Customer Question

I have a pop-up message from Samsung on my screen "Sync Plus" that I would like to have turned off. I have contacted Samsung by phone and have a ticket no.
(###) ###-####
Could give me any idea of when this problem will be fixed? Do I need to do anything else or just leave my TV turned on for you to fix it remotely?
Thank you ***** (###) ###-####
Submitted: 1 year ago.
Category: TV
Expert:  Shahid replied 1 year ago.

Hello and Welcome Tom. My name is ***** ***** I'll assist you today. I'm sorry you're having trouble with it. We are not Samsung, however, I can assist you and need additional info to troubleshoot the issue.

1- Could you please get me the model number written on back of TV?

2- Does the synplus ad gives you enough time to navigate in TV menu?