TV

Facing TV Problems? Ask a TV Technician.

Ask an Expert,
Get an Answer ASAP!

TV

Our TV keeps going off seconds to 3-5 minutes then comes

Customer Question
Our TV keeps going off...
Our TV keeps going off for 5 seconds to 3-5 minutes then comes back on.
Submitted: 1 year ago.Category: TV
Show More
Show Less
Ask Your Own TV Question
Answered in 2 minutes by:
6/6/2016
TV Technician: Jack, Technician replied 1 year ago
Jack
Jack, Technician
Category: TV
Satisfied Customers: 9,921
Experience: 40 years experience as audio,video repair and installation tech
Verified

Hi , I`m Jack
Perhaps I can help you with this problem , please send me a reply when you see this ?

Ask Your Own TV Question
Customer reply replied 1 year ago
I hope it helps
TV Technician: Jack, Technician replied 1 year ago

Same here but this certainly looks like a software problem , not just some settings .

When did it start to do that ?

Was it after an upgrade ?

Ask Your Own TV Question
Customer reply replied 1 year ago
It started Thursday or Friday. No it was not after an upgrade
TV Technician: Jack, Technician replied 1 year ago

O.k , give me a minute please and I will have something for you to try

Ask Your Own TV Question
TV Technician: Jack, Technician replied 1 year ago

We will do a factory reset but note that you may have to redo your setup like network connection

If that works for you then do this ;

Open the menu and select the Support section of the main menu, and then press ENTER.

Select the Self Diagnosis section of the Support, and then press ENTER.

Select the Reset, and then press ENTER.

Enter the security PIN (default 0000) for your TV.

The reset warning will appear, select Yes and then press ENTER.

Let me know how that goes

Ask Your Own TV Question
TV Technician: Jack, Technician replied 1 year ago

I understand that it may take a bit of watching before you can confirm if it worked or not so let me know later on

Ask Your Own TV Question
Customer reply replied 1 year ago
When will you do the factory reset?
TV Technician: Jack, Technician replied 1 year ago

Me ?

I wont, you will , I just gave you the procedure

Ask Your Own TV Question
TV Technician: Jack, Technician replied 1 year ago

Open the menu and select the Support section of the main menu, and then press ENTER.

Select the Self Diagnosis section of the Support, and then press ENTER.

Select the Reset, and then press ENTER.

Enter the security PIN (default 0000) for your TV.

The reset warning will appear, select Yes and then press ENTER.

Let me know how that goes

Ask Your Own TV Question
Customer reply replied 1 year ago
I have gone thru the different selections on the TV and do not have a "support" item.
Customer reply replied 1 year ago
Would "trouble shoot & resolve" be the same?
TV Technician: Jack, Technician replied 1 year ago

can you see system or self diagnosis

Ask Your Own TV Question
TV Technician: Jack, Technician replied 1 year ago

The info I just gave you is from Samsung and for your model so there must be a support section

Can you give me the items you have in the main menu ?

Ask Your Own TV Question
Customer reply replied 1 year ago
no
TV Technician: Jack, Technician replied 1 year ago

If you scroll down below what you first see on the screen what do you see in there ?

Ask Your Own TV Question
TV Technician: Jack, Technician replied 1 year ago

Either in the MENU or TOOLS

Ask Your Own TV Question
Customer reply replied 1 year ago
Live, Recordings, OnDemand, Interactive, Help, Options
TV Technician: Jack, Technician replied 1 year ago

you are not in the correct menu , give me a minute please

Ask Your Own TV Question
Customer reply replied 1 year ago
This is only the second time we have used this service. The first was several years ago and it was for the same reason but Different TV. We had to have a tech come out and he fixed it.
TV Technician: Jack, Technician replied 1 year ago

do you have a TOOLS button on the TV's remote , the manual wont even show the remote

Ask Your Own TV Question
TV Technician: Jack, Technician replied 1 year ago

What you had there was the cable box menu by the way , use the TV MENU

Ask Your Own TV Question
TV Technician: Jack, Technician replied 1 year ago

TV REMOTE

Ask Your Own TV Question
TV Technician: Jack, Technician replied 1 year ago

This is how it goes again Menu > Support >Self Diagnosis > Reset and when asked for a password ***** 0000 if you did not set your own already

Ask Your Own TV Question
Customer reply replied 1 year ago
I have the TV remote now but the TV is in a different room will take a minute
TV Technician: Jack, Technician replied 1 year ago

take your time

Ask Your Own TV Question
Customer reply replied 1 year ago
I am totally lost. I pressed the tools button and now I have a screen that I can't get out of.
TV Technician: Jack, Technician replied 1 year ago

press tools again ?

isn`t there a MENU button as well ?

Ask Your Own TV Question
TV Technician: Jack, Technician replied 1 year ago

turn off the tv and back on

Ask Your Own TV Question
Customer reply replied 1 year ago
I got it working and I think it is ok now!! Not sure but it seems to be working fine. It said it went back to the factory settings
Customer reply replied 1 year ago
Well I guess not. It is doing it again.
TV Technician: Jack, Technician replied 1 year ago

O.k then and is this tv connected to internet like the smart hub , is that set ?

Ask Your Own TV Question
Customer reply replied 1 year ago
Are you still there
TV Technician: Jack, Technician replied 1 year ago

you just saw my last reply then yes I am

Ask Your Own TV Question
TV Technician: Jack, Technician replied 1 year ago

is this tv connected to internet like the smart hub , is that set ?

Ask Your Own TV Question
TV Technician: Jack, Technician replied 1 year ago

Right now if that reset did not do it then the only hope would be a firmware upgrade but if the tv is already connected to internet then that upgrade has been done automatically and this would mean a defective main board (80% chances) or a power supply circuit issue (20%)

If not connected to internet already then a firmware upgrade with a USB flash drive could be tried , this upgrade and instruction can be downloaded here , click this link ;

http://www.samsung.com/us/support/owners/product/UN55F6400AFXZA-search

This would have to be determined with meters for the 100% certainty.

This main board part # ***** cost some $100 to buy while the power supply is some $80

Let me know and i will help you along if you wish to look into repairing this yourself

This is Plug&Play ,no solder or adjustments and if you or a friend is handy with a screwdriver and can remove the back cover then you can do this yourself, no special tools required.

If that is not your cup of tea so to speak then to have this repaired at home could cost you around $250 to $300 parts included and perhaps $50 less if you take it to the shop yourself .

If you need to find repair shops near you then look at the link below and enter your zip code ;
www.tvrepairpros.com
This will give you a list of NESDA member repair shops in your area.
This list may be limited though and you may find more by simply using the yellow pages or simply google "tv repairs" and the name of your town .
You could give a call to different shops in your area to get an idea of their rates , it pays to shop around .

Let me know if you have other questions and if not then please do not forget to rate by clicking on the star icons at the top, then click on Submit so i get paid for my time helping you .
Also note that it will not close this post , you can come back here at any time if you need further info or help .
Thank you

Ask Your Own TV Question
Customer reply replied 1 year ago
I don't know what it is connected to. I cant change channels or any thing now. It has 3 squares with TV & Movies, Apps, and Photos
TV Technician: Jack, Technician replied 1 year ago

press the INPUT or SOURCE button repeatedly on the TV's remote until it gets back to the cable box

Ask Your Own TV Question
TV Technician: Jack, Technician replied 1 year ago

You went into the hub and by the look of it its not set as you don't seem to know how to use it

Ask Your Own TV Question
TV Technician: Jack, Technician replied 1 year ago

That's beside your problem right now anyway

Ask Your Own TV Question
TV Technician: Jack, Technician replied 1 year ago

I`m going to step out for lunch now and if you have questions about the diagnostic and info I gave you above then I will check on you as soon as I return , otherwise please take the time to rate my answer and as I said it doesn`t close this post anyway ,it just gets me paid for my time so far .

Ask Your Own TV Question
Customer reply replied 1 year ago
It is on HDM1 and I know it should be on HDM2. I have one channel and cant change it. Please help!!
Customer reply replied 1 year ago
I will call you in about an hour.
TV Technician: Jack, Technician replied 1 year ago

Your cable box changes the channel now , switch remote

Ask Your Own TV Question
TV Technician: Jack, Technician replied 1 year ago

As soon as you get a picture , drop the tv`s remote and use the cable box remote

Ask Your Own TV Question
Customer reply replied 1 year ago
It is fine. Thanks for your help
TV Technician: Jack, Technician replied 1 year ago

Much welcome

Ask Your Own TV Question
TV Technician: Jack, Technician replied 1 year ago

If you don`t have any more questions for now then please do take the time to rate my answer by clicking on the star icons at the top, then click on Submit , this is how I make a living and that rating gets me paid for my time.
and you can come back here at any time after rating for questions or help
Also note that it will not close this post , you can come back here at any time if you have questions.
Thanks for understanding .

Ask Your Own TV Question
Ask Jack Your Own Question
Jack
Jack
Jack, Technician
Category: TV
Satisfied Customers: 9,921
9,921 Satisfied Customers
Experience: 40 years experience as audio,video repair and installation tech

Jack is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

I'm screaming your praises!! WOW! I plugged my TV in and bammo! The picture came on bright and beautiful. What a relief! YOU saved me some money and headache.

VMUnited States

I love this site! $9 instead of a repairman or new/used frig can't be beaten. This older woman will worry less now that she knows about this site. Bless you all.

WindyUSA

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

< Previous | Next >

Meet the Experts:

Louie

Louie

Technician

2,906 satisfied customers

25+ yrs. experience in the field and 5+ yrs. online, down to component level.

Rod

Rod

TV & Communications Sys Repair

2,355 satisfied customers

FCC Commercial License, Previous owner of Electronics Repair shop, 40+ years in electronic systems.

Steven

Steven

Technician

1,425 satisfied customers

Ma. Master Technician Lic. Authorized Warranty Support.

euro-pro llc

euro-pro llc

Technician

1,128 satisfied customers

20 years in TV repair,certified by all major brands- Sony,Samsung, LG,Toshiba, Panasonic, RCA,

Daniel

Daniel

Electrical Engineer

1,072 satisfied customers

BSEE (Electrical Engineer), 10+ years electronic design experience ,chip, board, component expert

Conrad

Conrad

Technician

946 satisfied customers

Training on many types of consumer electronics, training on Sony Samsung and JVC

Neil

Neil

Technician

803 satisfied customers

More than 10 years experience repairing TV's and electronics equipment.

< Previous | Next >

Related TV Questions
Thanks for asking. Will I have to pay for this conversation?
Thanks for asking. Will I have to pay for this conversation? … read more
p0llinate
p0llinate
Bachelors of Science
14 satisfied customers
I have vertical lines across the whole tv. they are usually
i have vertical lines across the whole tv. they are usually white but sometimes black. they are thin lines. the tv is very clean inside. i cleaned all the ribbon connectors insde but no change. … read more
p0llinate
p0llinate
Bachelors of Science
14 satisfied customers
Don't know how program for satellite.had picture but no
Don't know how program for satellite.had picture but no sound now no pic or sound … read more
p0llinate
p0llinate
Bachelors of Science
14 satisfied customers
We have an mx195 that was purchased in 2006; recently the
we have an mx195 that was purchased in 2006; recently the picture quality has deteriorated in that the picture is blurry and when first turned on is actually crocked on the screen … read more
Pete
Pete
Engineer
Bachelor\u0027s Degree
1,109 satisfied customers
It is not connecting with internet. My internet is working
It is not connecting with internet. My internet is working with other device … read more
Dan
Dan
IT/Broadcast Engineer
Bachelor\u0027s Degree
506 satisfied customers
I have a Vizio model 50PDP10 and my problem is that I
Hi. I have a Vizio model 50PDP10 and my problem is that I cancelled DirecTV and want to use an indoor antenna to watch local channels only on DTV mode. I get the "No Signal" promt. I already scanned f… read more
p0llinate
p0llinate
Bachelors of Science
14 satisfied customers
My sound goes on and off, Eventually the sound will come
My sound goes on and off, Eventually the sound will come back on. … read more
Aric
Aric
Owner/Operator of a custom AV company
Run A/V and repair business for over
13,650 satisfied customers
How do I add a app. 55PFL5601 1 year old. I use Hulu and
I use Hulu and Netflix those apps where on it when I bought it … read more
p0llinate
p0llinate
Bachelors of Science
14 satisfied customers
We just lost the picture. Four years old. 39" Not sure of
There is nothing on the the screen. My wife was watching and said the picture just faded away. … read more
Mike G.
Mike G.
Television Repair Technician
Vocational, Technical or Trade Scho
1,672 satisfied customers
How can I play amazi0n Prime Movir. 55LW5600-UA purchased
I think TV Menu works. Have not had an input problem befor this attempt to run a movie from Amazon Prime … read more
Aric
Aric
Owner/Operator of a custom AV company
Run A/V and repair business for over
13,650 satisfied customers
Doesnt seem to turm on. The red light light comes on when
doesnt seem to turm on. The red light light comes on when plugged in, but nothing happens when you try to turn it on … read more
Aric
Aric
Owner/Operator of a custom AV company
Run A/V and repair business for over
13,650 satisfied customers
When I change the channel or put up the volume sometimes the
When I change the channel or put up the volume sometimes the screen goes blank green or purple and turns off and then on. … read more
p0llinate
p0llinate
Bachelors of Science
14 satisfied customers
Thanks Pearl I just hooked up a UN46F6300 that was given to
Thanks Pearl I just hooked up a UN46F6300 that was given to me and Its paired to Directv remote successfully, however, upon startup it always goes to antenna input (snowscreen) and I cant get it to st… read more
hongkongpom
hongkongpom
Computer Desktop Support
Associate Degree
286 satisfied customers
My Sanyo TV, which is about 10 years old, we can use the TV
Second opinion] My Sanyo TV, which is about 10 years old, we can use the TV but cannot hear it anymore. I must admit I was pressing all the buttons on the right side of the TV to enhance the volume. W… read more
Josh
Josh
It Support Specialist
Associate Degree
5,127 satisfied customers
The remote stops working periodically. It is a vizio 42" and
Nothing works. I have unplugged it and plugged it back in, but it didn't work … read more
Aric
Aric
Owner/Operator of a custom AV company
Run A/V and repair business for over
13,650 satisfied customers
It was working last night when I turned it off but when I
It was working last night when I turned it off but when I turned it on this morning no picture, just sound. … read more
p0llinate
p0llinate
Bachelors of Science
14 satisfied customers
My tv is saying its on timer and it keeps cutting off. what
My tv is saying its on timer and it keeps cutting off. what can i do? … read more
Louie
Louie
Technician
Associate Degree
2,906 satisfied customers
I'm having problems I cannot get L1 to transfer to tv and or
I'm having problems I cannot get L1 to transfer to tv and or cable boxso I can use my VCR. I ha the gray Magnavox VCR/DVD unit DV225MG9 can you help me? … read more
Louie
Louie
Technician
Associate Degree
2,906 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x