How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Mike G. Your Own Question
Mike G.
Mike G., Technician
Category: TV
Satisfied Customers: 7256
Experience:  10 Years Audio Video Repair & Setup
Type Your TV Question Here...
Mike G. is online now
A new question is answered every 9 seconds

I have sound and no picture after It was working fine last 4

Customer Question

I have sound and no picture after It was working fine for the last 4 days I have no cable or satellite dish so my dvds are it right now Can you help me? Please
Submitted: 1 year ago.
Category: TV
Expert:  Mike G. replied 1 year ago.

Welcome Mary. I am an experienced electronics field technician and your satisfaction is my top priority. We are now connected together on this convenient website. To get started, I need to know you are able to reply to me here...

-Is the sound coming from the speakers built into the tv or some external speakers/surround sound?

-Is the tv screen all black or is there an error message or?

-Can you bring up the tv menu using the original remote that came with the tv or the button on the tv itself?


** My replies can take up to 5 minutes to appear **

** Do NOT start a new question **

Expert:  Mike G. replied 1 year ago.

Are you having difficulty replying Mary?

Customer: replied 1 year ago.
Sound coming from original speakersYes screen is all black No error messages I cant seem to bring anything up on screen
Expert:  Mike G. replied 1 year ago.

Oh sorry to hear that. This very likely means a failure inside the tv that will require parts and service costing more than a new 32" tv.

One thing you can try is unplugging the tv power cord, holding the power button on the tv for 30 seconds, then plug the power cord back in. Just keep in mind this will not cure hardware failure. It only works for one time "glitches".

I'm very sorry for the bad news. Remember that I am here to help you. Please reply back if you need clarification on any of the above.

Before you go please take a moment to submit at least a 3 star rating at the top of this page. Then if you still need help you can reply back and I will be happy to assist you further.


Expert:  Mike G. replied 1 year ago.

Hello, just checking back in to see if you still need help, or perhaps you would like to acknowledge that my time and input has been helpful?