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Louie, Technician
Category: TV
Satisfied Customers: 2557
Experience:  25+ yrs. experience in the field and 5+ yrs. online, down to component level.
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My 65"4k tv lg won't turn on at all

Customer Question

My 65"4k tv lg won't turn on at all
Submitted: 1 year ago.
Category: TV
Expert:  Aric replied 1 year ago.

Hello Brian, Sorry you're having problems.

Are there currently any signs of life at all on the TV (power light lit or blinking, click sounds, etc.)?

Also how old is the set roughly please?

Expert:  Aric replied 1 year ago.

Do you need assistance with this?

Customer: replied 1 year ago.
The tv is 2014 and yes I get a red and white light from center at bottom of screen I also had the screen turn on and it's like lines verticly and when I got the power button again it just stinks the size of what was originally(###) ###-####
Customer: replied 1 year ago.
Shinks the size of the screen like it's changing format size
Expert:  Aric replied 1 year ago.

Thank you for the reply, and no I cannot take a phone call. I am in a spot with bad cell service and we are independent techs (not working in a common office, etc.).

That being said, those vertical lines generally indicate a hardware issue. However, please grab the original LG remote and press MENU- does the TV's MENU appear NORMAL over those lines please?

Expert:  Aric replied 1 year ago.

Are you still with me here?

Expert:  Aric replied 1 year ago.

Is the original LG remote not nearby? Please reply back and let me know either way.

Customer: replied 1 year ago.
Black and white lines only go half way up the tv the regular picture is behind the lines that go half way up the tv
Expert:  Jack replied 1 year ago.

Hi Brian , i`m Jack , different tech. here

Let me know when you`re ready to proceed ?

By the way , you got a cable or satellite box connected to this tv ?