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Louie, Technician
Category: TV
Satisfied Customers: 2557
Experience:  25+ yrs. experience in the field and 5+ yrs. online, down to component level.
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I have a Samsung curve tv and it is not connecting to any

Customer Question

I have a Samsung curve tv and it is not connecting to any streaming services. My wireless wifi works on all other areas
Submitted: 1 year ago.
Category: TV
Expert:  Aric replied 1 year ago.

Hi, I need more info here:

1) Was the TV working before with your streaming services?

2) Is this the first time setting it up?

3) How far away from the router is the TV?

4) What is the model number off of the back of the TV?

Customer: replied 1 year ago.
the tv was working before. The router is about 30 feet from the tv. Model No. UN65JU670DFD
Customer: replied 1 year ago.
Model UN65JU670DF
Expert:  Aric replied 1 year ago.

Thanks for the reply. 30 feet is a stretch and can definitely cause connectivity dropouts on the TV. However to see if that is even the issue here, if you go into the internet settings on the TV and perform a signal strength test, what kind of strength is the TV showing?

Customer: replied 1 year ago.
I don't need your help any longer. I fixed the tv.