Facing TV Problems? Ask a TV Technician.
Hi , I`m Jack , a few questions coming up and please note that it may take a few minutes between replies;
What is connected to this tv ?Cable box (router),satellite,dvd,games etc. ?
O.k then and you say that you replaced the cable going to the tv ?
Not sure what you mean by "leaf " ??
You have an antenna and a cable box connected to the same tv ?
So you get cable and the local channels through the antenna , is that correct ?
No sound on either ?
In any case as cable boxes are known to cause sound problems , the first thing to try would be a reboot ;
Pull the cable box`s power cord off the wall outlet (cable box only) for a minute.In the mean time turn off the tv and turn it back on only after you plug back the cable box power cord.Note that it may take a couple of minutes for the cable box to reboot after you plug it back ,just give it time.
Let me know how that goes
Just curious though as why you installed an antenna while you were connected to cable tv ??
just let the cable box reboot , did you plug it back ?
There won`t be sound if there is no signal , just give it a minute
Also make sure it is powered on after plugging back the power cord
got the picture back ?
Yes but is there a picture with people talking ?
Is the tv on the correct input ?
You need a signal on the screen before you can get sound
Not following you here , why do you do a channel scan when you have a cable box ??
What exactly are you calling a cable box ?
I`m starting to believe that you have internet only with time warner and then a tv converter with the antenna connected to it , is that correct ?
If so then this tv already has a digital tuner built-in and you don`t need an external box , you could connect the antenna directly to the tv .
Or is it the way its connected now ?
If you have the antenna connected directly into the tv then this changes the troubleshooting quite a bit .
Yes I can but I need to understand your setup
Right now I don`t know if your tv is connected to cable or antenna only but if connected to antenna only and you lost the sound all of sudden then there is a problem with the tv .
Is there a box between the antenna and tv ?
You tried the box now try the tv , pull out its power cord for at least 3 minutes and try it again
Lost the internet sound as well ?
I mean from the internal apps ?
Sorry you feel that way but from where I`m sitting there is just so much I can do and I`m relying on your replies and info , I cannot see in your home
Also I am not privy to any of the money matters or subscription or trials etc. etc. not an employee here but an independent tech.
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