How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Michael Hannigan Your Own Question
Michael Hannigan
Michael Hannigan, Technician
Category: TV
Satisfied Customers: 11824
Experience:  25+ Years Experience in Computers and Electronics
23511658
Type Your TV Question Here...
Michael Hannigan is online now
A new question is answered every 9 seconds

We have a zenith plasma tv. Over the weekend the screen went

Customer Question

We have a zenith plasma tv. Over the weekend the screen went very dark. We are trying to diagnosis the problem
Submitted: 1 year ago.
Category: TV
Expert:  Michael Hannigan replied 1 year ago.
Hello. Thank you for coming to JustAnswer.Sorry for the wait. My name is Michael. I will be helping you with your question today.
Expert:  Michael Hannigan replied 1 year ago.
If you look closely, with a bright light, can you see a faint image on the panel? If so, it is the backlight that has failed. If not, then we can look at other possible problems.