How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Louie Your Own Question
Louie, Technician
Category: TV
Satisfied Customers: 2557
Experience:  25+ yrs. experience in the field and 5+ yrs. online, down to component level.
Type Your TV Question Here...
Louie is online now
A new question is answered every 9 seconds

I have a blank screen on my Vizio XVT3D474SV model tv. Everything

Customer Question

I have a blank screen on my Vizio XVT3D474SV model tv. Everything else works, sound, remote guide will change channels etc, and backlights, looking through the vents in the back of the tv. But, no picture.. The tv is 5 years old, used a lot.. what do you think might be the issue?
Submitted: 1 year ago.
Category: TV
Expert:  Aric replied 1 year ago.
Hello, I need some clarification. What do you mean "remote guide will change channels"? Do you mean you can see the guide on the screen? Also if you shut the TV off and turn it back on does the Vizio welcome screen show?
Expert:  Aric replied 1 year ago.
Let me know when you're able to see my reply.
Customer: replied 1 year ago.
can you see this message?
Expert:  Aric replied 1 year ago.
Yes I can, this is the first reply shown by you on the page. Did you try to send others?
Expert:  Shahid replied 1 year ago.
Hello and Welcome. My name is ***** ***** I'll assist you today. I'm sorry you're having trouble with it. I need additional info to troubleshoot the issue.- What video devices/ sources (such as cable box DVD player etc) are connected to TV and does the problem occur on all video input sources?Thanks.