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Louie
Louie, Technician
Category: TV
Satisfied Customers: 2557
Experience:  25+ yrs. experience in the field and 5+ yrs. online, down to component level.
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My TV won't come on , I tried the 5steps and still nothing

Customer Question

My TV won't come on , I tried the 5steps and still nothing
JA: Sometimes things that you think will be really complicated end up being easy to fix. The TV Technician I'm going to connect you with knows all the tricks and shortcuts. Tell me a bit more about what's going on so he can help you best.
Customer: U can hear the sounds, but no picture
JA: Is there anything else important you think the TV Technician should know?
Customer: IT happen before ,and I did the 5steps and it work ,but trying now it don't work
JA: OK. Got it. I'm sending you to a secure page on JustAnswer so you can place the $5 fully-refundable deposit now. While you're filling out that form, I'll tell the TV Technician about your situation and then connect you two.
Submitted: 1 year ago.
Category: TV
Expert:  Nathan replied 1 year ago.
Hello, I’m Nathan, and I’ll be assisting you today. My livelihood depends on your positive feedback, so your satisfaction is my highest priority. Sorry to hear you’re having trouble. What is the make/model of the tv?Can you see the menus at all?If you hold a flashlight to the screen, can you make out any image that way?