Facing TV Problems? Ask a TV Technician.
Cleaned monitor screen with Windex glass cleaner. Monitor morphed to vertical colored lines and spaces. I loosened, then tightened connection, and monitor went black. Can you help ?
Hello and thank you for your question, I look forward to assisting you today. Is this a computer monitor you are referring to?
Okay thank you. Have you checked both ends of the monitor cable to make sure they are secure?
Is the power button light on?
Yes. Nothing seems amiss!! Except the monitor is black.
Okay, power down the computer then unplug the power cord from the monitor and leave it for about a minute or better. Plug the monitor back in then power up the computer and let me know what happens.
How old is the monitor?
Okay. I need you to try something but will need a flashlight to do it?
I think it must be difficult addressing all problems. I was trying to avoid going to the geek squad!
They most likely won't be able to do anything for you except charge you a diagnostic fee. If you have a flash light I may be able to tell you what the problem is.
If it is bright enough, hold it flush to the monitor screen and see if you can faintly see any of your desktop icons. You can even try moving the mouse to see if you can see the pointer move.
Okay. There should be a menu button on the monitor. Try pressing that to see if you can bring up the on screen menu.
Can you give me the model number of the monitor please?
It looks like the menu button is located on the base of the monitor. Can you check please.
Sorry. No button on base of monitor.....
Feel along the under side of the monitor on the right side.
There is a wheel. It dims and increases brightness of monitor. It hasn't worked for a while. I appreciate your efforts I need to call it a night !;
Okay I understand. I am sending you this LINK so you are better able to see what I am talking about.
Let me know if you would like me to assist you further.
Thank you, ***** *****
Have a good night!