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Louie
Louie, Technician
Category: TV
Satisfied Customers: 2557
Experience:  25+ yrs. experience in the field and 5+ yrs. online, down to component level.
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My Sony tv's sound just stopped working. JA: Sometimes things

Customer Question

My Sony tv's sound just stopped working.
JA: Sometimes things that you think will be really complicated end up being easy to fix. The TV Technician I'm going to connect you with knows all the tricks and shortcuts. Tell me a bit more about what's going on so he can help you best.
Customer: It was working fine Sunday when I bought a subscription to HBO now to watch game of thrones. I had to hook my computer up to the tv to do this. The next day my sound didn't work. Pic is fine.
JA: Is there anything else the TV Technician should be aware of?
Customer: Don't think so.
JA: OK. Got it. I'm sending you to a secure page on JustAnswer so you can place the $5 fully-refundable deposit now. While you're filling out that form, I'll tell the TV Technician about your situation and then connect you two.
Submitted: 1 year ago.
Category: TV
Expert:  Jack replied 1 year ago.
Hi , I`m Jack , a few questions coming up and please note that it may take a few minutes between replies;
Customer: replied 1 year ago.
Ok
Expert:  Jack replied 1 year ago.
Now you lost the sound on regular cable tv or both through the pc and cable box ?
Customer: replied 1 year ago.
I don't have cable.
Customer: replied 1 year ago.
Lost sound on the tv
Expert:  Jack replied 1 year ago.
You watch tv through the PC only ?
Customer: replied 1 year ago.
No. That's just how I can watch game of thrones.
Customer: replied 1 year ago.
I have a blu Ray that I get other stuff on.
Expert:  Jack replied 1 year ago.
Lets try that again;What is connected to this tv ?Cable box,satellite,dvd,games etc. ?
Expert:  Jack replied 1 year ago.
Did you lose the sound on all devices ?
Customer: replied 1 year ago.
Blu ray player
Customer: replied 1 year ago.
No. Just the tv
Expert:  Jack replied 1 year ago.
all devices sounding through the tv that is ??
Expert:  Jack replied 1 year ago.
In other words you have no sound no matter what is playing on tv ,is that correct ??
Customer: replied 1 year ago.
Correct
Expert:  Jack replied 1 year ago.
Now would be the time where i would need the tv`s model number ?On the back cover ?
Customer: replied 1 year ago.
Kdl-40r510c
Customer: replied 1 year ago.
Oh, and I do have external speakers hooked up to the tv. They work fine when hooked up to the computer.
Customer: replied 1 year ago.
I just unplugged the speakers and the tv speakers work fine.
Customer: replied 1 year ago.
Why would the external speakers just stop working with the tv? Any idea?
Expert:  Jack replied 1 year ago.
External speakers and now you are saying the TV's own speakers work ?When was the last time you tried those external speakers on the pc ?
Customer: replied 1 year ago.
Last night.
Customer: replied 1 year ago.
I had to hook them up to the computer because the sound wasn't working through the tv.
Expert:  Jack replied 1 year ago.
If you go to the AV SETUP menu ,can you see under SPEAKER if they are set to internal or external ?
Customer: replied 1 year ago.
Hold on
Customer: replied 1 year ago.
If I go to options the speakers and select audio system it still doesn't work.
Customer: replied 1 year ago.
*then* speakers
Expert:  Jack replied 1 year ago.
It doesn`t work but does it cut off the TV's internal speakers ?
Customer: replied 1 year ago.
Yes
Expert:  Jack replied 1 year ago.
And those speakers still work on the pc ??Doesn`t make sense
Customer: replied 1 year ago.
The external ones? Yes.
Expert:  Jack replied 1 year ago.
Where are they connected on the tv , in the headphone jack ?
Expert:  Jack replied 1 year ago.
or is it optical ?
Customer: replied 1 year ago.
Headphone jack
Expert:  Jack replied 1 year ago.
o.k then in that same menu set the headphone jack as AUDIO OUT
Customer: replied 1 year ago.
I don't have that option. All I can choose is tv speakers or audio system.
Expert:  Jack replied 1 year ago.
Again this doesn`t make sense if the tv has sound , those speakers are working except in the tv .I`m sorry but i`m going to opt out on this , something`s not up to par.You don`t have to do anything , your question will be reposted for other techs. to see and jump in.Please just standby and someone should be with you shortly .
Customer: replied 1 year ago.
thanks
Expert:  Shahid replied 1 year ago.
Hello and Welcome. My name is ***** ***** I'll assist you today. I'm sorry you're having trouble with it.I'm working on sound issue and get back with you in 10 minutes, is this OK?Thanks.
Expert:  Shahid replied 1 year ago.
Please reply back if you still need assistance with this issue.