How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Nathan Your Own Question
Nathan, Installer
Category: TV
Satisfied Customers: 25881
Experience:  Custom home theater installer, authorized dealer top brands.
Type Your TV Question Here...
Nathan is online now
A new question is answered every 9 seconds

I'm having an issue connecting a new Xbox One to an older 2003

Customer Question

I'm having an issue connecting a new Xbox One to an older 2003 Pioneer plasma TV. This model has a separate box for connections, but it does have two HDMI inputs. When I set it up, I just get a blank screen, so I don't know if I have a faulty unit or the TV is giving me issues (I've read about a lot of problems hooking up Xbox to these dinosaur TVs). The last gaming system I've hooked up to this TV was the original I've tried to chat with customer service, and they're useless as usual. Please help if you can.
Submitted: 1 year ago.
Category: TV
Expert:  Nathan replied 1 year ago.
Hello, I’m Nathan, and I’ll be assisting you today. My livelihood depends on your positive feedback, so your satisfaction is my highest priority. Sorry to hear you’re having trouble. Which specific model tv do you have?
Expert:  Nathan replied 1 year ago.
This should be printed on the back of the tv and usually starts with PDP followed by some numbers
Customer: replied 1 year ago.
It's a PDP-5040HD
Expert:  Nathan replied 1 year ago.
Thank you for confirming, Cheryl. There are some issues with these older tvs, first is the resolution. Your tv is limited to 720p resolution.You can try hooking the xbox to a newer/better tv, then go into the settings and manually dial it back to 720p and reconnect. If that still does not work, then it is a HDCP issue, meaning the tv can't be recognized as a secure display. There is really nothing you can do about that, unless you can use a component video connection instead of hdmi, though some content would still be restricted by that method. Ultimately, replacing the tv is the best long term option. This set is significantly past its service life at this point and would be expected to fail completely at any moment now. You can get a brand new LED tv with twice the resolution in the $400 range. I can recommend options, if you'd like.Best regards,Nathan. --Please note:I am an independent technician and I've spent my personal time, unpaid, in an effort to assist with the question for which you solicited my services. This site works on the honor system, and to that end, I have prioritized working with you ahead of other paying customers.Although you’ve already paid your fee to the site, I am only compensated for my efforts when customers such as yourself leave positive feedback for my work. I apologize this is not the outcome you had hoped for, though this is really beyond either of our control. I do hope you’ll consider leaving a 5 star rating for me, rather than “shoot the messenger”, so that I may get credit for my time spent in good faith to answer your question accurately. Rating 1 or 2, or not rating at all, does not produce a refund, it only penalizes me for trying to help.
Expert:  Nathan replied 1 year ago.
Do you need more help with this, Cheryl?