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Ask Aric Your Own Question
Aric
Aric, Technician
Category: TV
Satisfied Customers: 44488
Experience:  15+ years in the field. Owner of AV Installation, OEM and Repair company
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My samsung smart tv s/n 03nl3cgg504289h will not connect to

Customer Question

my samsung smart tv s/n 03nl3cgg504289h will not connect to the internet. it was working fine
Submitted: 1 year ago.
Category: TV
Expert:  Aric replied 1 year ago.
Hello, Please get me the "Model Number" (not the serial number) off of the back of the set.
Expert:  Aric replied 1 year ago.
Let me know when you're able to see my reply.
Customer: replied 1 year ago.
un32j5500af
Expert:  Aric replied 1 year ago.
Thank you. Taking a look now. I had stepped away when I didn't hear back.
Expert:  Aric replied 1 year ago.
First, please simply unplug your TV from power, and also unplug your router from power. If using a Wired connection, disconnect and reconnect the Ethernet cable on both ends- making sure it's secure. Plug the TV and the router back into power and once the router reboots- turn the TV on and see if it will connect. If that does not work then we need to try to reset the TV to factory defaults. Let me know what happens.
Customer: replied 1 year ago.
i do not want a phone call chat is just fine
Customer: replied 1 year ago.
i do not want a phone call chat is just fine
Customer: replied 1 year ago.
i do not want a phone call chat is just fine.
Expert:  Aric replied 1 year ago.
Okay nevermind the phone call thing- you can ignore it. Please read my reply above yours and follow my instructions.
Customer: replied 1 year ago.
un32j5500
Expert:  Aric replied 1 year ago.
First, please simply unplug your TV from power, and also unplug your router from power. If using a Wired connection, disconnect and reconnect the Ethernet cable on both ends- making sure it's secure. Plug the TV and the router back into power and once the router reboots- turn the TV on and see if it will connect. If that does not work then we need to try to reset the TV to factory defaults. Let me know what happens.
Customer: replied 1 year ago.
router works with all devices
Customer: replied 1 year ago.
22 April 2016 02:51
router works with all other devises
Expert:  Aric replied 1 year ago.
If you're serious about trying to get your TV working again- please follow ALL of my instructions above. Your router doles out IP addresses for all devices. When you reboot everything it sends a new one to the TV. Please follow those instructions to the letter and reply back with the results. I have lots of experience with this.
Customer: replied 1 year ago.
done
Customer: replied 1 year ago.
netflix logo comes up - no connection
Expert:  Aric replied 1 year ago.
Do you know how to reset your TV to factory defaults?
Expert:  Aric replied 1 year ago.
Netflix problems • Change the DNS to 8.8.8.8. Select MENU > Network > Network Status > IP Settings > DNS setting > Enter manually > DNS Server > enter 8.8.8.8 > OK • Verify that the ESN for Netflix is valid. (Go to MENU > Support > Contact Samsung) Reset Netflix by selecting MENU > Smart Hub > Reset Smart Hub.
Customer: replied 1 year ago.
22 April 2016 03:00
Aric Aric
how?TV Technician
Netflix problems • Change the DNS to 8.8.8.8. Select MENU > Network > Network Status > IP Settings > DNS setting > Enter manually > DNS Server > enter 8.8.8.8 > OK • Verify that the ESN for Netflix is valid. (Go to MENU > Support > Contact Samsung) Reset Netflix by selecting MENU > Smart Hub > Reset Smart Hub.
Expert:  Aric replied 1 year ago.
The instructions are right there? It is telling you to first press MENU, then select Network, etc. Can you follow those instructions and tell me what happens?
Customer: replied 1 year ago.
22 April 2016 03:12
Aric Aric
TV Technician
The instructions are right there?It is telling you to first press MENU, then select Network, etc. Can you follow those instructions and tell me what happens?DO YOU SEE THE WORD 'MENU' ANYWHERE IN YOUR VERY CLEAR INSTRUCTIONS?????????????
Expert:  Aric replied 1 year ago.
Wow, yes I sure do. I am going to opt out at this point- perhaps someone else will assist you.
Customer: replied 1 year ago.
AND HOW DO I CHANGE THE DNS 22 April 2016 03:16
22 April 2016 03:12
Aric Aric
TV Technician
The instructions are right there?It is telling you to fiKrst press MENU, then select Network, etc. Can you follow those instructions and tell me what happens?DO YOU SEE THE WORD BEFORE 'MENU' ANYWHERE IN YOUR VERY CLEAR .INSTRUCTIONS????????????? HOW WOULD I KNOW HOW TO DO THIS BEFORE YO SENT ME TO THE MENU????
Customer: replied 1 year ago.
DO YOU SEE THE WORD BEFORE 'MENU' ANYWHERE IN YOUR VERY CLEAR .INSTRUCTIONS????????????? HOW WOULD I KNOW HOW TO CHANGE THE DNS BEFORE YO SENT ME TO THE MENU????