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Louie, Technician
Category: TV
Satisfied Customers: 2557
Experience:  25+ yrs. experience in the field and 5+ yrs. online, down to component level.
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I have a sony TV model KDL-55EX640 that i cannot get to work

Customer Question

I have a sony TV model KDL-55EX640 that i cannot get to work with my Comcast basic cable box
JA: Sometimes things that you think will be really complicated end up being easy to fix. The TV Technician I'm going to connect you with knows all the tricks and shortcuts. Tell me a bit more about what's going on so he can help you best.
Customer: I have a sony model KDL-55EX640 TV that I cannot get to work with my comcast basic cable box ARRIS HD-DTA100u/4305/000
JA: Anything else I can tell the TV Technician before I connect you two?
Customer: I've tried HDMI, Coaxial, changed and checked all cables. Rebooted service and changed out cable box
JA: I'm sending you to a secure page on JustAnswer so you can place the $5 fully refundable deposit now. While you're filling out that form, I'll tell the TV Technician about your situation and connect you two.
Submitted: 1 year ago.
Category: TV
Expert:  Aric replied 1 year ago.
Hello, Please elaborate. All you need to do is use the HDMI cable from the box to the TV, then use the Sony's INPUT button to select HDMI. Have you done that? If so, what shows on your TV screen?
Expert:  Aric replied 1 year ago.
Are you able to select HDMI 1 if you press Input on the Sony remote please?