TV

Facing TV Problems? Ask a TV Technician.

Ask an Expert,
Get an Answer ASAP!

TV

I am trying to remove the tv mount but both strings broke.

Customer Question
How do I manually unlock...
I am trying to remove the tv mount but both strings broke. How do I manually unlock the clamp?
JA: Thanks. Can you give me any more details about your issue?
Customer: The clamps are locked from the bottom. The pull string broken that was supposed to unclamp the lock from the bottom.
JA: OK got it. Last thing — TV Technicians generally expect a deposit of about $18 to help with your type of question (you only pay if satisfied). Now I'm going to take you to a page to place a secure deposit with JustAnswer. Don't worry, this chat is saved. After that, we will finish helping you.
Submitted: 1 year ago.Category: TV
Show More
Show Less
Ask Your Own TV Question
Customer reply replied 1 year ago
Any way to manually unhinge the bottom clamps?
Answered in 17 minutes by:
4/19/2016
TV Technician: Aric, Technician replied 1 year ago
Aric
Aric, Technician
Category: TV
Satisfied Customers: 45,800
Experience: 15+ years in the field. Owner of AV Installation, OEM and Repair company
Verified
Hello, All mounts are different so it's hard to give you a specific answer. Is the mount an "Articulating" type? If so then pull the TV out and then look at the back to see how to manually flip the lock tabs out to release them. Also, many mounts allow you to slide the TV all the way off by sliding it sideways. I would disconnect all cables to the TV (including the power cord) and see if you have side to side play with the mount. That's about all anyone can offer without knowing the specific Brand and Model of the mount (there are hundreds out there all a little different than the others). Feel free to reply back if you need more help, or want to reply back with more details. It does not cost you anything more to reply back once you've rated. Please do rate me positively (at least 3 STARS) and I will continue with you until this is sorted. The positive rating ensures I am credited for my work.
Ask Your Own TV Question
Customer reply replied 1 year ago
The tv mount brand is Sanus with two string on the bottom that you have to pull to release the bottom clamps. Both strings broke. The mount does not allow any room in between the tv and the wall making it difficult to squeeze your hand or see between.
TV Technician: Aric, Technician replied 1 year ago
Okay so it's a fixed mount. Are you able to slide the TV, on the mount to one side or the other please?
Ask Your Own TV Question
TV Technician: Aric, Technician replied 1 year ago
Not sure on yours, but the current Sanus stand sold at Best Buy has two metal hooks where the strings attach at the bottom of the "Arms" the TV attaches to. It appears you pull these down to be able to then tilt the bottom of the TV out and lift off the mount. So follow with your hands where those strings attached to, grab that piece of metal and pull downwards. Let me know what happens.
Ask Your Own TV Question
Customer reply replied 1 year ago
Cannot slide the tv off the mount.
TV Technician: Aric, Technician replied 1 year ago
Not sure on yours, but the current Sanus stand sold at Best Buy has two metal hooks where the strings attach at the bottom of the "Arms" the TV attaches to. It appears you pull these down to be able to then tilt the bottom of the TV out and lift off the mount. So follow with your hands where those strings attached to, grab that piece of metal and pull downwards. Let me know what happens.
Ask Your Own TV Question
TV Technician: Aric, Technician replied 1 year ago
It may not be possible to get your hands up in there- I can't tell how close your TV is to the wall. If you can't try a pair of long needlenose pliers. Those strings simply pull down on metal hooks that are spring-loaded.
Ask Your Own TV Question
TV Technician: Aric, Technician replied 1 year ago
Can also try shining a flashlight at the side of the TV. The tops of those hooks are triangles, and with a long enough screwdriver you can also slide into the side of the mount and get between those triangles and the mount on the wall then pry to move those hooks down. You will likely need two people to do this (depending on the size of the TV).
Ask Your Own TV Question
Customer reply replied 1 year ago
I don't see any metal hooks.
TV Technician: Aric, Technician replied 1 year ago
I'm sorry, but if you can't see them, then I will need a High Def picture taken of the side of the TV.
Ask Your Own TV Question
TV Technician: Aric, Technician replied 1 year ago
Click on the link, look at the pictures halfway down the page. The middle two pictures show the hooks and how the strings attached: http://www.bestbuy.com/site/sanus-tilting-tv-wall-mount-for-most-37-80-flat-panel-tvs-black/3516758.p?id=1219587119822&skuId=3516758&lsft=ref:212,loc:1&ksid=e5bfdd32-2690-4387-b59c-cc7d74cb5cde&ksprof_id=16&ksaffcode=pg1793&ksdevice=c&ref=212&loc=1&gclid=Cj0KEQjwrte4BRD-oYi3y5_AhZ4BEiQAzIFxn0cwNuE9dytvnHkPaq2tUO-U56GSWlnFg_PBXne32YgaAkOh8P8HAQ
Ask Your Own TV Question
Customer reply replied 1 year ago
(Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Live Phone Call. Let me know if you need more information, or send me the service offer(s) so we can proceed.
TV Technician: Aric, Technician replied 1 year ago
Sorry, I can't take a phone call. Please click that link I provided above and view the middle two pictures shown right below the MAIN picture of the mount. Let me know if you can see anything like that.
Ask Your Own TV Question
TV Technician: Aric, Technician replied 1 year ago
Do you need further assistance?
Ask Your Own TV Question
Customer reply replied 1 year ago
There is no triangle hooks on this model. The string was the only thing connected to the clamp. Since it was disconnected the is no way to unclamp the bottom. Unless there is a manual lever. Please help
TV Technician: Aric, Technician replied 1 year ago
I'm completely out of ideas here, and will need to opt out.
Ask Your Own TV Question
Customer reply replied 1 year ago
http://www.amazon.com/Sanus-System-VML5-B1-Premium-Position/product-reviews/B00E1TPAJM
Customer reply replied 1 year ago
Please read the first and fourth review with the same problem I am having.http://www.amazon.com/Sanus-System-VML5-B1-Premium-Position/product-reviews/B00E1TPAJM
TV Technician: Joe, Technician replied 1 year ago
Joe
Joe, Technician
Category: TV
Satisfied Customers: 7,276
Experience: ASE cert tech for over 12 years, electronics has been my highest study, 4 years of home electronics
Verified
Hello,Thank you for allowing me to assist you, my name is Joe and I will be happy to assist you with your concern today. On these types of situations on fixed mounts your options are very limited, they are limited to the only option pretty much being to use something such as a coat hanger for example (or any flexible but firm wire) to go up fishing per say and grab the release. Once this is accomplished I highly suggest either replacing with a different mount or attach something to the releases that is not going to break instead of the cheap string. Thank you!- JoePlease rate my answer when ready. Bonuses are appreciated. If for any reason you are not satisfied please reply back to me for further assistance to which I will be glad to help you. If you have any problems for any reason please reply back and let me know.Thanks again for using justanswer and have a great day!If you need any further assistance you can reply back at any time for my help.I'd be happy to answer any other questions you have even if not related.
Ask Your Own TV Question
Ask Joe Your Own Question
Joe
Joe
Joe, Technician
Category: TV
Satisfied Customers: 7,276
7,276 Satisfied Customers
Experience: ASE cert tech for over 12 years, electronics has been my highest study, 4 years of home electronics

Joe is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

I'm screaming your praises!! WOW! I plugged my TV in and bammo! The picture came on bright and beautiful. What a relief! YOU saved me some money and headache.

VMUnited States

I love this site! $9 instead of a repairman or new/used frig can't be beaten. This older woman will worry less now that she knows about this site. Bless you all.

WindyUSA

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

< Previous | Next >

Meet the Experts:

Louie

Louie

Technician

2,950 satisfied customers

25+ yrs. experience in the field and 5+ yrs. online, down to component level.

Rod

Rod

TV & Communications Sys Repair

2,355 satisfied customers

FCC Commercial License, Previous owner of Electronics Repair shop, 40+ years in electronic systems.

Steven

Steven

Technician

1,429 satisfied customers

Ma. Master Technician Lic. Authorized Warranty Support.

euro-pro llc

euro-pro llc

Technician

1,128 satisfied customers

20 years in TV repair,certified by all major brands- Sony,Samsung, LG,Toshiba, Panasonic, RCA,

Daniel

Daniel

Electrical Engineer

1,072 satisfied customers

BSEE (Electrical Engineer), 10+ years electronic design experience ,chip, board, component expert

Conrad

Conrad

Technician

946 satisfied customers

Training on many types of consumer electronics, training on Sony Samsung and JVC

Neil

Neil

Technician

803 satisfied customers

More than 10 years experience repairing TV's and electronics equipment.

< Previous | Next >

Related TV Questions
I have a Vizio TV model E322VL. The Vizio icon on the front
I have a Vizio TV model E322VL. The Vizio icon on the front of the TV comes on amber then flashes white and continues to flash.The set does not respond to the remote.IT won"t turn off or on? … read more
Shahid
Shahid
Owner of Repair Shop
High School or GED
3,497 satisfied customers
Purchased a 32" vizio tv. setup was ok but i don't know how
Hi purchased a 32" vizio tv. setup was ok but i don't know how to clear msgs. on top and bottom of screen … read more
Aric
Aric
Technician
45,800 satisfied customers
I have a viso tv model # v370VL 1000-2400V - 2.0a. I want to
I have a viso tv model # v370VL 1000-2400V - 2.0a. I want to know if it is Blue tooth. … read more
Aric
Aric
Technician
45,800 satisfied customers
Got an over the air antenna to install, but its asking for a
Got an over the air antenna to install, but its asking for a access code … read more
Mike G.
Mike G.
Television Repair Technician
Vocational, Technical or Trade Scho
1,672 satisfied customers
Only have picture on the top 1/4 of the screen. VIZIO
I can only see the top row of the menu, same if I use HDMI to the ROKU … read more
Shahid
Shahid
Owner of Repair Shop
High School or GED
3,497 satisfied customers
Our tv screen has gone blank, its blank on all channels,
Our tv screen has gone blank, its blank on all channels, what can we do … read more
Aric
Aric
Technician
45,800 satisfied customers
I have a? Well I have a Vizio Smart TV and I love longer
Hello I have a ? Well I have a Vizio Smart TV and I love longer have cable or Wifi so what I'm trying to do is hook my phone up to my TV so that I can watch TV from my phone in my remote is different … read more
p0llinate
p0llinate
Bachelors of Science
14 satisfied customers
The picture has become darker, can you help me make it
the picture has become darker, can you help me make it lighter? … read more
Shahid
Shahid
Owner of Repair Shop
High School or GED
3,497 satisfied customers
I need to know will roku streaming stick + work with my
I need to know will roku streaming stick + work with my Panasonic model TC-P42C2 … read more
Aric
Aric
Technician
45,800 satisfied customers
I have Direct TV with the box. Today, my television turned
I have Direct TV with the box. Today, my television turned off, and I can't get it to come back on. My remote turns on the Direct box, but not the television. I have looked an felt all over the tv set… read more
p0llinate
p0llinate
Bachelors of Science
14 satisfied customers
Picture quality is out of adjustment, plus the sound quality
Picture quality is out of adjustment, plus the sound quality is distorted with an echo at low volume. It definitely is not the quality that the unit had when it was originally installed by Audio and V… read more
Shahid
Shahid
Owner of Repair Shop
High School or GED
3,497 satisfied customers
I have a Panasonic tv that is flashing the trouble code 10.
I have a Panasonic tv that is flashing the trouble code 10. Are tyhere any TV guys on line? … read more
Shahid
Shahid
Owner of Repair Shop
High School or GED
3,497 satisfied customers
I am unable to use my DVD player with my LG TV. Samsung. It
Samsung. It is several years old; don't know how old. … read more
Pete
Pete
Engineer
Bachelor\u0027s Degree
1,124 satisfied customers
My 65ub9500 lg tv works fine but cannot get my settings and
my 65ub9500 lg tv works fine but cannot get my settings and additional such as netflex hulu etc are not accessable with or without my remote. … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,278 satisfied customers
We have 46" TVdid. it started turning itself off and on. It
We have 46" TVdid . it started turning itself off and on. It stays off for a few seconds to a few minutes. Then comes back on for a few minutes 2-5 then off again. checked all connectios and did not f… read more
Shahid
Shahid
Owner of Repair Shop
High School or GED
3,497 satisfied customers
My Sony TV Model # KDL46V4100 will sometimes not come on.
My Sony TV Model # KDL46V4100 will sometimes not come on. Just clicks! What do I need to fix it. … read more
p0llinate
p0llinate
Bachelors of Science
14 satisfied customers
Change over from dish to ant. No picture.do I have to change
Change over from dish to ant. No picture.do I have to change t.v.? … read more
Shahid
Shahid
Owner of Repair Shop
High School or GED
3,497 satisfied customers
User session expired on hulu plus app on smart tv sharp
User session expired on hulu plus app on smart tv sharp aquos … read more
Harry
Harry
514 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x