How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Louie Your Own Question
Louie, Technician
Category: TV
Satisfied Customers: 2557
Experience:  25+ yrs. experience in the field and 5+ yrs. online, down to component level.
Type Your TV Question Here...
Louie is online now
A new question is answered every 9 seconds

My Samsung smart TV has double vision. It has past

Customer Question

My Samsung smart TV has double vision. It has for the past two days. I'm not sure if it's still under warranty. Does this mean that the TV is done?
JA: Thanks. Can you give me any more details about your issue?
Customer: Oh by the way my name is***** than being connected to Verizon FIOS, I have no clueZ. This happened all of a sudden the day befor yesterday. I originally thought that I pushed a button or something.
JA: OK got it. Last thing — TV Technicians generally expect a deposit of about $18 to help with your type of question (you only pay if satisfied). Now I'm going to take you to a page to place a secure deposit with JustAnswer. Don't worry, this chat is saved. After that, we will finish helping you.
Submitted: 1 year ago.
Category: TV
Expert:  Aric replied 1 year ago.
Hello, What is the model number off of the back of the set? How long have you owned it for? To rule out the Verizon box, do you have another source you can test on the TV (like a DVD player)?
Expert:  Aric replied 1 year ago.
Do you need assistance with the question that you posted?