How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Louie Your Own Question
Louie, Technician
Category: TV
Satisfied Customers: 2557
Experience:  25+ yrs. experience in the field and 5+ yrs. online, down to component level.
Type Your TV Question Here...
Louie is online now
A new question is answered every 9 seconds

I have a Samsung model #UN557F7100

Customer Question

I have a Samsung model #UN557F7100
Submitted: 1 year ago.
Category: TV
Expert:  Nathan replied 1 year ago.
Hello, I’m Nathan, and I’ll be assisting you today. My livelihood depends on your positive feedback, so your satisfaction is my highest priority. Sorry to hear you’re having trouble, Sandra. Are you getting a specific error message when you try to access the samsung smart functions?
Customer: replied 1 year ago.
No I can't connect to Netflix
Expert:  Nathan replied 1 year ago.
Are any other apps working?What happens when you try to access netflix specifically?
Customer: replied 1 year ago.
I am connected to wifi. I tried to connect to stb. A message pops up saying try again try again more details I cannoect
Expert:  Nathan replied 1 year ago.
I am asking if you can connect to any other apps (youtube, hulu, etc).I need to know the exact error message it is giving you (including the details)