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Louie, Technician
Category: TV
Satisfied Customers: 2557
Experience:  25+ yrs. experience in the field and 5+ yrs. online, down to component level.
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Have older Sylvania color tv it is saying protected program

Customer Question

have older Sylvania color tv it is saying protected program by tv-14 how do I fix this it keeps going on and off chanels
Submitted: 1 year ago.
Category: TV
Expert:  Shahid replied 1 year ago.
Hello, my name is ***** ***** I'll assist you. I'm sorry you're having trouble with it. I need additional info to troubleshoot the issue.1- Could you please get me the model number written on back of TV? v08525800 isn't valid model number.2- What video devices/ sources (such as cable box DVD player etc) are connected to TV and does the problem occur on all video input sources?Thanks.
Customer: replied 1 year ago.
6419tea model # ***** Comcast cable box
Customer: replied 1 year ago.
you can call me if it is easier(###) ###-####
Expert:  Shahid replied 1 year ago.
6419tea isn't valid model number, I'm afraid.
Customer: replied 1 year ago.
model # ***** per manufacture
Expert:  Shahid replied 1 year ago.
OK, does TV display any channel at all?