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Louie, Technician
Category: TV
Satisfied Customers: 2557
Experience:  25+ yrs. experience in the field and 5+ yrs. online, down to component level.
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I have a Samsung 65 inch curved smart tv, only 14 months old.

Customer Question

I have a Samsung 65 inch curved smart tv, only 14 months old. It turns on and works fine but blacks out for 7 seconds after running for 90 seconds and repeats this 90/6 second routine non-stop. How can I correct this?
Submitted: 1 year ago.
Category: TV
Expert:  Aric replied 1 year ago.
Hello and sorry you're having problems. I need more info to solve this: 1) What's the model number off of the back of the TV? 2) How long have you owned it for? 3) When it blacks out, if you grab the original Samsung remote and press MENU- does the MENU display at all during those lack 90 seconds?
Expert:  Aric replied 1 year ago.
Let me know when you're able to see my reply.