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Jack
Jack, Technician
Category: TV
Satisfied Customers: 9906
Experience:  40 years experience as audio,video repair and installation tech
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I have a Sony tv I received 4 months ago. There is loose connection

Customer Question

I have a Sony tv I received 4 months ago. There is loose connection where the tv is turned on by the remote. You can not evem turn the tv on manually. The tv was given to me at a Honda dealership when I bought my car. I do not have a receipt, but the tv should be covered by a warranty of some sort.
Submitted: 1 year ago.
Category: TV
Expert:  Jack replied 1 year ago.
Hi , I`m JackPerhaps I can help you with this problem , a few questions coming up and please note that it may take a few minutes between replies;
Expert:  Jack replied 1 year ago.
What is the tv doing now if anything ?
Expert:  Jack replied 1 year ago.
How do you mean a loose connection ?Some loose parts on the tv ?
Expert:  Jack replied 1 year ago.
Is there a light or blinking light at the front , clicking sound from inside when you plug in the power cord or try to turn it on ?
Expert:  Jack replied 1 year ago.
Do you have the model number of this tv ?Its on the back cover
Customer: replied 1 year ago.
There is a blinking light when it is working but not now. There is no sound
Expert:  Jack replied 1 year ago.
Did it quit while watching it or simply would not come on today ?Any electrical storm or power blackout in your area prior to this ?
Customer: replied 1 year ago.
No elec. or power storm and it went off whilr I was watching it
Expert:  Jack replied 1 year ago.
O.k then you got a dead power board . If you want to check the warranty , use the link below but right now you are like a 3rd party and that Honda dealer is the original customer so you may not be covered , check it and if that is the case then give me the model number and I`ll tell you the details .Click this link ; https://eservice.sony.com/webrma/web/index.do
Customer: replied 1 year ago.
Is there a way I can contact you later. I have to tske my grandaughter to the dr and it could take a while?
Expert:  Jack replied 1 year ago.
There are quite a few ways , you could log in justanswer and go to the tab above that says "my questions" , click on it and you will see this post .You can also make yourself a shortcut on the desktop , a bookmark or copy this link;http://professional.justanswer.com/chat/index/7fc2e3cf8a86417ab7199f7802db95b3If you left an email with justanswer you will have links there as well
Customer: replied 1 year ago.
I will send you info as soon as I return.
Expert:  Jack replied 1 year ago.
No problem .