How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Louie Your Own Question
Louie, Technician
Category: TV
Satisfied Customers: 2557
Experience:  25+ yrs. experience in the field and 5+ yrs. online, down to component level.
Type Your TV Question Here...
Louie is online now
A new question is answered every 9 seconds

Good after noon I have a 60inch 5500 series ,and a HT-F5500W

Customer Question

good after noon I have a 60inch 5500 series ,and a HT-F5500W surround sound. my tv sometime turns on with know picture I hear sound with know picture and I don't know how to fix the problem.
Submitted: 1 year ago.
Category: TV
Expert:  Aric replied 1 year ago.
Hello and sorry you're having problems. Can you start by getting me the full model number off of the back of the TV please? Also:1) How long have you owned the set for and when did the problem occur?2) What is connected to the TV for sources (cable box, DVD player, etc.), and does this issue occur regardless of which source you're viewing from?3) If you press MENU using the original TV remote, or the MENU button on the TV itself- does the MENU display normally?
Expert:  Aric replied 1 year ago.
Please send me a Hello so I know you're able to reply back.