How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Louie Your Own Question
Louie, Technician
Category: TV
Satisfied Customers: 2557
Experience:  25+ yrs. experience in the field and 5+ yrs. online, down to component level.
Type Your TV Question Here...
Louie is online now
A new question is answered every 9 seconds

I cannot connect Philips wireless earphone SHC51 to Grundig

Customer Question

I cannot connect Philips wireless earphone SHC51 to Grundig TV 32 VLE 6523 BL. I want to watch tv with sound cut out as my husband is ill in the same room. I cannot make it work
Submitted: 1 year ago.
Category: TV
Expert:  Shahid replied 1 year ago.
Hello, my name is ***** ***** I'll assist you. I'm sorry you're having trouble with it. I need additional info to troubleshoot the issue.- On what port/ jack of TV you're trying to connect headphone audio cable?Thanks.
Customer: replied 1 year ago.
I am putting the single prong available into "earphone jack "at the back of tv
Expert:  Shahid replied 1 year ago.
OK, so TV speakers would get mute/ cut off when insert the pin into that headphone jack, is this correct?
Customer: replied 1 year ago.
No they do not Still hearing sound normally. there are two earphone jacks and I tried each one
Expert:  Shahid replied 1 year ago.
This is odd as headphone jack should mute the TV internal speakers when a pin inserted into.Have you tried to confirm the wireless headphone by hooking it into another audio source such as your smart phone or CD/DVD player etc?
Customer: replied 1 year ago.
Thank you. I will do that and get back to you. It might take some time though. b
Expert:  Shahid replied 1 year ago.
Sure, please take your time and reply back with the result of headphone check to proceed.Thanks.