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Nathan, Installer
Category: TV
Satisfied Customers: 25920
Experience:  Custom home theater installer, authorized dealer top brands.
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If I unplug the 32" Vizio, let set, re plug, the set will

Customer Question

If I unplug the 32" Vizio, let set, re plug, the set will come on w/ the remote and I can occasionally change the channel and will play for hours, but I can't operate any function, not even off. to turn off I unplug.
Submitted: 1 year ago.
Category: TV
Expert:  Nathan replied 1 year ago.

Hello, I’m Nathan, and I’ll be assisting you today. My livelihood depends on your positive feedback, so your satisfaction is my highest priority.

Sorry to hear you’re having trouble.

Could you give me the complete model number of the tv?

Do the buttons on the tv itself respond, such as menu, volume, etc?

Customer: replied 1 year ago.
Mod no E231i-B1
One single button on back. Maybe on/off
Expert:  Nathan replied 1 year ago.

That is a multifunction one then, you press and hold for on/off, brief press for input, etc.

Unfortunately, the issues you are experiencing are symptomatic of an internal hardware defect, most likely a failing main/control board, though there are many possible failure points. This issue could be a manufacturing defect, but is also often caused by a power event (shock/surge, prolonged over/under voltage condition, etc).

This could also be the result of age related wear and tear; as a 2014 model tv, that type of failure wouldn’t be surprising for this brand, which tends to be low quality and short lived.

There is one step you can take here, both as a possible fix, as well as a diagnostic evaluation:
1) Unplug the power cord from the outlet

2) Wait at least 1 hour (60+ Minutes)

3) Press and hold the power button (on the set, not the remote) for 60 seconds
4) Keep holding power button while plugging back in, and for another 60 seconds after. When plugging back in, go directly to the wall outlet, bypassing any power strips or surge protectors.

If this reset process does not work, it would unfortunately confirm an internal hardware failure.

This is something that would require repairs to correct; if you're thinking about a do it yourself repair, you'll need to be comfortable and skilled with electronics repairs, which could include dismantling the set (removing the back panel of the tv), diagnostics testing with a multimeter, changing out boards as needed, and possibly desoldering/removing and soldering/replacing individual components.

If you’re considering repair at a local shop, you’ll find a typical repair to be around $250 for diagnostics, parts, and labor.

For a tv of this size/age however, replacement will make more sense. You can get a brand new LED tv with a fresh warranty, from a more reputable brand, for under $200.

Depending how you’d like to proceed here, I can help with finding parts, finding a repair shop, or recommending replacement options. Just let me know.

Best regards, ***** ***** for the news,



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Expert:  Nathan replied 1 year ago.

Do you need more help with this, Chris?

Customer: replied 1 year ago.
I'm sure that Vizio will be over joyed to hear your reply "this brand, which tends to be low quality and short lived."
Expert:  Nathan replied 1 year ago.

I don't think they would be at all surprised, this is relatively well known information. Product reviews illustrate this, as does the pricing of the product in accordance with the intended quality level. I am not saying this to be disparaging, but because in practical experience it is true. This is one of many brands of tvs that is on the lower end of the quality spectrum and simply does not last as long as other more reputable brands.

Expert:  Nathan replied 1 year ago.

Do you need more help with this?