How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Louie Your Own Question
Louie, Technician
Category: TV
Satisfied Customers: 2557
Experience:  25+ yrs. experience in the field and 5+ yrs. online, down to component level.
Type Your TV Question Here...
Louie is online now
A new question is answered every 9 seconds

From the just page:" replied 3 years ago.I have

Customer Question

from the just page: "Customer: replied 3 years ago.I have had the TV for two years. It happened the night before last. My granddaughter had been watching it and when she was done she turned it off. After that, it wouldn't turn on again. There was no storm or power outtage.AricExpert: Aric replied 3 years ago.Please disconnect the set from AC power, then press and hold the power button on the TV itself (not the remote), for 10 seconds. After another minute, plug the set back in and press power once. Do you still have the same problem?"
JA: Sometimes things that you think will be really complicated end up being easy to fix. The TV Technician I'm going to connect you with knows all the tricks and shortcuts. Is there anything else the TV Technician should be aware of?
Customer: I do have the same problem & it doesn't work.. On won't stay on.
JA: I'm sending you to a secure page on JustAnswer so you can place the $5 fully refundable deposit now. While you're filling out that form, I'll tell the TV Technician about your situation and connect you two.
Submitted: 1 year ago.
Category: TV
Expert:  Anthony_Infotech replied 1 year ago.



I will need the model number please found on the back of the set?thank you


Customer: replied 1 year ago.
Refund my money. I can't get to the back of the tv
Customer: replied 1 year ago.
Waiting for verification of the refund.
Customer: replied 1 year ago.
waiting for verification of refund.
Expert:  Anthony_Infotech replied 1 year ago.

The model will also be on the owners manual do you have that?

Customer: replied 1 year ago.
No manual available. Can't phone because I can't hear. Please just refund my money. (It said it would cost $5.00 Not so.)