How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Pete Your Own Question
Pete, Electronic Engineer
Category: TV
Satisfied Customers: 17614
Experience:  Over 16 years of experience installing and repairing electronics.
Type Your TV Question Here...
Pete is online now
A new question is answered every 9 seconds

I have a six year old Samsung 50" tv and starting about 3

Customer Question

I have a six year old Samsung 50" tv and starting about 3 days ago I noticed pencil thin black lines running from side to side on the top 3" of my tv. Some of there lines are darker in the middle lines. Any suggestions to correct this? Thanks
Submitted: 1 year ago.
Category: TV
Expert:  Pete replied 1 year ago.

Hi Richard,

Customer: replied 1 year ago.
Where can I find the answer to my question that I asked 12 hrs ago?
Expert:  Pete replied 1 year ago.

Thanks Richard for replying back to me.
You were offline when I had originally responded.

Expert:  Pete replied 1 year ago.

I will need to know some additional information:

1. What is the model number of your TV?

2. Do the lines affect all inputs? What all inputs have you tried?

3. Do the lines affect the on-screen menu?

4. Do the lines always stay in the same place?

5. Could you attach some photos of the lines on the TV screen?

Customer: replied 1 year ago.
Model number of my 50" Samsung is PN50C450B1DXZA Version NY02. The lines stay on the top 3" of tv running side to side. The only thing I did was move the HDMI port from HDMI 1 to HDMI 2. I don't have the ability to send a picture to you. My phone is a 12 yr old flip phone. What do you mean by affecting the on screen menu? Please talk to me in simple terms. I am not well versed in tech language. Thanks
Expert:  Pete replied 1 year ago.

When you press the menu button on the remote control, do the lines appear through the menu and affect it also?

Or does the menu appear perfectly undisturbed over the lines?

Customer: replied 1 year ago.
After pressing the menu button on remote the lines appear in the same place as when regular programming is on.
Customer: replied 1 year ago.
Are you there? Was an answer given to my question on my tv? I can't find it on site. It says a response was given.
Expert:  Pete replied 1 year ago.

An initial response was given, yes. I am working on the answer now...

Customer: replied 1 year ago.
On my text messages sent by you I don't understand what "tap here my.just to view response. Will I get the same response on this site as in a text message you sent?
Customer: replied 1 year ago.
If the issue with my tv is that repair is needed to remove lines can you tell me would it be too expensive and not worth the effort?
Customer: replied 1 year ago.
are you there Pete?
Expert:  Pete replied 1 year ago.

Yes I am here.

There are a couple of things that could cause this problem.

Will you be attempting the repairs yourself?

Customer: replied 1 year ago.
No I have trouble boiling water! What are the possible problems?
Expert:  Pete replied 1 year ago.

First thing to check is that the display cables are securely connected - if they have worked loose, you will get these pixel-wide black lines across the screen.

The back cover will need to be removed from the TV and then you will need to disconnect then re-connect all of the panel's display cables.

If the problem remains unresolved then a board may be faulty.

Estimated costs for a repairman to do these checks are $100-200.

Expert:  Pete replied 1 year ago.

If you let me know your zip code I can recommend a repairer in your area...

Customer: replied 1 year ago.
30144- so the problem is not exterior connections but internal. The picture is fine except for the lines at the top 3" of screen. Somewhat loose connections on the exterior of tv could not affect lines on tv right?
Expert:  Pete replied 1 year ago.

Yes these problems are definitely internal since the menu is also affected.

Expert:  Pete replied 1 year ago.

Therefore loose exterior connetions are not the cause of this problem.

Expert:  Pete replied 1 year ago.

In your area, you can contact:

NEI After Sale Solutions

5669 New Peachtree Road(###) ###-####/p>


Rattigan Enterprises LLC

6800 W. Broad St.(###) ###-####/p>

Expert:  Pete replied 1 year ago.

Do you have any further questions?

Don't forget to rate my help, it is how the site rewards me for my time :)


Customer: replied 1 year ago.
Ok I will call them. I figured it wasn't a simple fix.
Customer: replied 1 year ago.
I will rate you but the bot***** *****ne is that I still need to take the tv to a repair shop which I was hoping wasn't the case. If you were able to correct the problem I wouldn't have a problem paying the $28.00. I hope you see my side. Sorry
Expert:  Pete replied 1 year ago.

I see

Customer: replied 1 year ago.
Can I pay a portion of the $28.00 fee say $14.00 for your time and the other $14.00 refunded to me?
Expert:  Pete replied 1 year ago.

You would need to contact customer services for that, I have no control over the payments at all.

Customer: replied 1 year ago.
Ok Pete- I will call customer service. Thanks Bye
Expert:  Pete replied 1 year ago.

Have a good day!