How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Louie Your Own Question
Louie, Technician
Category: TV
Satisfied Customers: 2557
Experience:  25+ yrs. experience in the field and 5+ yrs. online, down to component level.
Type Your TV Question Here...
Louie is online now
A new question is answered every 9 seconds

The serial # on my TV is LC20EM2A. Yesterday I went to

Customer Question

The serial # ***** my TV is LC20EM2A. Yesterday I went to change the channel and it wouldn't change the channel. I turned the TV off, then turned it on, using my Comcast remote, and it wouldn't turn on. It's supposed to show HMI1, but showed HMI2. I have Comcast basic cable.
Submitted: 1 year ago.
Category: TV
Expert:  Shahid replied 1 year ago.

Hello, my name is ***** ***** I'll assist you. I'm sorry you're having trouble with it.
I need additional info to troubleshoot the issue.

- Is it Emerson TV?

- Do you have remote that came with the TV?