How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Jack Your Own Question
Jack, Technician
Category: TV
Satisfied Customers: 9779
Experience:  40 years experience as audio,video repair and installation tech
Type Your TV Question Here...
Jack is online now
A new question is answered every 9 seconds

I purchased a Visio in sept 2012. The remote will not

Customer Question

I purchased a Visio in sept 2012. The remote will not communicate with the tv. Cable tech said the infrared eye is gone. Is there anything I can do????
Submitted: 1 year ago.
Category: TV
Expert:  Jack replied 1 year ago.

Hi , I`m Jack
Perhaps I can help you with this problem , a few questions coming up and please note that it may take a few minutes between replies;

Expert:  Jack replied 1 year ago.

Was the remote control tested ?

Did the cable tech. test the remote in any ways or simply stated that fact ?

Expert:  Jack replied 1 year ago.

If the remote was tested or perhaps another remote tried on the tv then it is very much possible that the tv`s IR sensor (remote sensor) is defective and that is a common problem with those vizio`s.

This remote sensor is not expensive and you can buy it at the link below for $10 , just click on it;

If you or a friend is handy with a screwdriver then once the back cover is removed this is very easy to replace , it sits just behind the sensor window and has to screws and a plug to pull out and you`re done.

If that is not your cup of tea so to speak then a shop should not charge above $80 to repair this if you take the tv there yourself

If you need to find repair shops near you then look at the link below and enter your zip code ;
This will give you a list of NESDA member repair shops in your area.
This list may be limited though and you may find more by simply using the yellow pages or simply google "tv repairs" and the name of your town .
You could give a call to different shops in your area to get an idea of their rates , it pays to shop around.

If you want to test your remote first you will need a camera something like a cell phone camera , a tablet a digital camera etc. , any camera that has a display or screen to test the remote ?

Turn on the camera and point the front of the remote at the camera lens ,then while looking at the remote through the screen press buttons on the remote.
If the remote is working, you should see light coming out the front of it while looking at it through the camera screen.
If you see nothing coming out and are not sure if you did the test correctly then try it with a known working remote.

Let me know if you have other questions and if not then please do not forget to rate by clicking on the star icons at the top, then click on Submit so i get paid for my time helping you .
Also note that it will not close this post , you can come back here at any time if you need further info or help .
Thank you