TV

Facing TV Problems? Ask a TV Technician.

Ask an Expert,
Get an Answer ASAP!

Has sound but no picture, was playing a dvd and picture when…

Customer Question
Has sound but no...

Has sound but no picture

Technician's Assistant: Sometimes things that you think will be really complicated end up being easy to fix. The TV Technician I'm going to connect you with knows all the tricks and shortcuts. Tell me a bit more about what's going on so he can help you best.

Was playing a dvd and picture when black it is about 4 years old

Submitted: 2 years ago.Category: TV
Show More
Show Less
Ask Your Own TV Question
Answered in 5 minutes by:
3/18/2016
TV Technician: Shahid, Technician replied 2 years ago
Shahid
Shahid, Technician
Category: TV
Satisfied Customers: 13,331
Experience: I have been repairing electronic gear since 1993 as a qualified Sony tech
Verified

Hello, my name is ***** ***** I'll assist you. I'm sorry you're having trouble with it.
I need additional info to troubleshoot the issue.

1- Could you please get me the model number written on back of TV?
2- What video devices/ sources (such as cable box DVD player etc) are connected to TV and does the problem occur on all video input sources?
Thanks.

Ask Your Own TV Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a tv technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Louie Your Own Question
Louie
Louie
Louie, Technician
Category: TV
Satisfied Customers: 3,022
3,022 Satisfied Customers
Experience: 25+ yrs. experience in the field and 5+ yrs. online, down to component level.

Louie is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

I'm screaming your praises!! WOW! I plugged my TV in and bammo! The picture came on bright and beautiful. What a relief! YOU saved me some money and headache.

VMUnited States

I love this site! $9 instead of a repairman or new/used frig can't be beaten. This older woman will worry less now that she knows about this site. Bless you all.

WindyUSA

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

< Previous | Next >

Meet the Experts:

Louie

Louie

Technician

3,022 satisfied customers

25+ yrs. experience in the field and 5+ yrs. online, down to component level.

Rod

Rod

TV & Communications Sys Repair

2,355 satisfied customers

FCC Commercial License, Previous owner of Electronics Repair shop, 40+ years in electronic systems.

Steven

Steven

Technician

1,457 satisfied customers

Ma. Master Technician Lic. Authorized Warranty Support.

euro-pro llc

euro-pro llc

Technician

1,128 satisfied customers

20 years in TV repair,certified by all major brands- Sony,Samsung, LG,Toshiba, Panasonic, RCA,

Daniel

Daniel

Electrical Engineer

1,072 satisfied customers

BSEE (Electrical Engineer), 10+ years electronic design experience ,chip, board, component expert

Conrad

Conrad

Technician

946 satisfied customers

Training on many types of consumer electronics, training on Sony Samsung and JVC

Neil

Neil

Technician

803 satisfied customers

More than 10 years experience repairing TV's and electronics equipment.

< Previous | Next >

Related TV Questions
i have a 60" sony tv. it plays good. but while watching tv
i have a 60" sony tv. it plays good. but while watching tv all at once the sceen goes black & voice go off. it still has power, when it go black & lose the voice 1-3 mins & then picture & sound comes … read more
Shahid
Shahid
Technician
13,331 satisfied customers
My friend purchased a used 26 inch Zenith with Bose sound in
My friend purchased a used 26 inch Zenith with Bose sound in a cabinet with doors last year. There is no manual. I'm a retired electronics engineer. When I set the TV up to play a DVD, I noted that th… read more
TV Tech1
TV Tech1
Associate Degree
4,544 satisfied customers
I have an Audiovox 12" under the counter tv with DVD model
I have an Audiovox 12" under the counter tv with DVD model KLV 3913. It is about 4 years old and has worked great. Recently the picture went out. I can still hear the channel but can see no picture ev… read more
Josh C
Josh C
Owner
Bachelor\u0027s Degree
991 satisfied customers
My LCD TV which was purchased brand new direct from Samsung
My LCD TV which was purchased brand new direct from Samsung nearly 4 years ago. The manual says LA40S8, the packing slip says Samsung Jasmine S8 has had funny swirl like marks on the screen for about … read more
Dan T.
Dan T.
Calibration and Repair Center Supervisor
Associate Degree
5,680 satisfied customers
I have a 32 LG tv that recently has started doing weird things.
I have a 32" LG tv that recently has started doing weird things. Now when I turn it on I get a little box that says "Hour". It pops on and off the screen. If I click on the Menu button on the remote a… read more
Tim Nolan
Tim Nolan
TV Repair Center Owner
Associate Degree
17,254 satisfied customers
Have a Sharp Model LC-32SB24U thats about 4 years old. Our
Have a Sharp Model LC-32SB24U that's about 4 years old. Our tv is hooked up a Dish Network ViP722DVR system and a dvd player. For about a year, we've had the following problem. When the tv is turned o… read more
Tim Nolan
Tim Nolan
TV Repair Center Owner
Associate Degree
17,254 satisfied customers
I have a Mitsubishi 52 LT-52-149 TV. When I try to play my
I have a Mitsubishi 52" LT-52-149 TV. When I try to play my Toshiba DVD Player-Recorder model SDV-394SU on the Mitsubishi 52" a big black square on the screen appears, you can only see about 4" of the… read more
Anthony F.
Anthony F.
Owner
High School or GED
70 satisfied customers
My 60 inch LCD TV has a great picture and sound but blacks
My 60 inch LCD TV has a great picture and sound but blacks out every 10 minutes. The TV stays on but the screen goes black for about a minute and then comes back on. The TV is about 4 years old.… read more
Tim Nolan
Tim Nolan
TV Repair Center Owner
Associate Degree
17,254 satisfied customers
have an rca tv 27v412t it comes on when u push the volume buttons
have an rca tv 27v412t it comes on when u push the volume buttons and then the screen is like black across the top 4-5 inches like its not centered right so the bottom of the picture soesnt show - is … read more
Tim Nolan
Tim Nolan
TV Repair Center Owner
Associate Degree
17,254 satisfied customers
I have a Hitachi Rear Projection TV 52 Its about 10 years
I have a Hitachi Rear Projection TV 52" It's about 10 years old. The picture is shrinking with a black border about 4 inches around the picture. Yet I get a full picture when playing a DVD. Why is the… read more
Joe
Joe
Associate Degree
484 satisfied customers
i have an RCA HDTV D52W23, the picture never fits! it is either
i have an RCA HDTV D52W23, the picture never fits! it is either to high up with a black box at the bottom of screen, or the picture is too wide, as if the picture should be on a bigger screen? ive pla… read more
Anthony F.
Anthony F.
Owner
High School or GED
70 satisfied customers
hi, have a sony trinitron tv that is almost 10 years old, the
hi, have a sony trinitron tv that is almost 10 years old, the picture looks nasty, we checked everything it is not the cable it is the tv, EVEN when we play a DVD the picture looks crappy and has a wi… read more
Anthony F.
Anthony F.
Owner
High School or GED
70 satisfied customers
I have a Samsung DVD/VCR player labeled DVD-V5500, it is connected
I have a Samsung DVD/VCR player labeled DVD-V5500, it is connected to a Magnavox t.v. Just recently it has stopped playing dvds, when I turn it on there is a black screen and no picture at all.… read more
Louie
Louie
Technician
Associate Degree
3,022 satisfied customers
We have a Westinghouse sk-26h590d Widescreen DVD combo, two
We have a Westinghouse sk-26h590d Widescreen DVD combo, two years old. The disc is stuck inside the player. It made some unusual sounds when the disc was playing then suddenly stop playing but still l… read more
Greg M
Greg M
Vocational, Technical or Trade Scho
183 satisfied customers
I have a 42 inch westinghouse LCD TV with a built in DVD player.
I have a 42 inch westinghouse LCD TV with a built in DVD player. It is 4 years old. Suddenly tonight the picture went blue . I can hear audio but no picture not even when I play a DVD.… read more
euro-pro llc
euro-pro llc
Technician
Associate Degree
1,128 satisfied customers
I have an LG plasma tv that plays sound but picture is dark
I have an LG plasma tv that plays sound but picture is dark with a black cloud or ring around the screen. Picture is very dark and wondering if it is an easy fix or if its time for a new tv. TV is 4 y… read more
info tech
info tech
Self Employed
Vocational, Technical or Trade Scho
344 satisfied customers
My 42 flat screen picture just went out on my tv. We were
My 42" flat screen picture just went out on my tv. We were watching a dvd. Suddenly we heard a loud pop or snapping noise and then the tv just went black. There was still sound but no picture. I let i… read more
PramitP
PramitP
Self-Employed
Diploma
929 satisfied customers
I have a HL-5067W TV. Yesterday, the screen froze (sound continued),
I have a HL-5067W TV. Yesterday, the screen froze (sound continued), blacked out, came back a minute later and froze up again after a few seconds. I disconnected cable, box, etc. and still having the … read more
PramitP
PramitP
Self-Employed
Diploma
929 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x