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Louie, Technician
Category: TV
Satisfied Customers: 2557
Experience:  25+ yrs. experience in the field and 5+ yrs. online, down to component level.
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Our Samsung tv won't turn on to a channel, it keeps saying

Customer Question

Hi, our Samsung tv won't turn on to a channel, it keeps saying any net is not connected ??
JA: Sometimes things that you think will be really complicated end up being easy to fix. The TV Technician I'm going to connect you with knows all the tricks and shortcuts. Tell me a bit more about what's going on so he can help you best.
Customer: It says weak or no signal, check aerial cable connection etc., we've done all that
JA: Is there anything else the TV Technician should be aware of?
Customer: Tv comes on but we can't get any channels
JA: I'm sending you to a secure page on JustAnswer so you can place the $5 fully refundable deposit now. While you're filling out that form, I'll tell the TV Technician about your situation and connect you two.
Submitted: 1 year ago.
Category: TV
Expert:  Aric replied 1 year ago.

Hello and sorry you're having problems.

Please get me the model number off of the back of the TV.

Also, if you press the SOURCE button on the Samsung remote (must be the original remote) does the TV change sources?

Expert:  Aric replied 1 year ago.

Let me know once you are able to see my reply please.