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Jack, Technician
Category: TV
Satisfied Customers: 9914
Experience:  40 years experience as audio,video repair and installation tech
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Lost sound on Vizio 65" tv switched channels min sound came

Customer Question

Lost sound on Vizio 65" tv
switched channels for 2 min sound came back for 1-2 sec
now nothing
Submitted: 1 year ago.
Category: TV
Expert:  Jack replied 1 year ago.

Hi , I`m Jack
Perhaps I can help you with this problem , a few questions coming up and please note that it may take a few minutes between replies;

Customer: replied 1 year ago.
ask away
Expert:  Jack replied 1 year ago.

When you say " audio features in menu unresponsive " , do you mean that you cannot change them or that they do nothing to bring back the sound ?

Expert:  Jack replied 1 year ago.

What is connected to this tv beside the direct tv ?
dvd,games etc. ?

Customer: replied 1 year ago.
they do nothing to bring back sound
also tried to turn off SRS sound menu will not accept changes
Expert:  Jack replied 1 year ago.

SRS is used when the tv receives it own signal i.e antenna

You said the sound came back briefly by changing channels

Reboot the direct tv again by pulling out its power cord for a minute , I believe it is the culprit and that is very common

Customer: replied 1 year ago.
I disconnected it from the surge protection device for 2 min
no change
Expert:  Jack replied 1 year ago.

Still is my first suspect though .

You don`t happen to have anything like a dvd or even an old vcr ,games etc. you could connect temporarily to test the tv do you ?

Customer: replied 1 year ago.
dvd is connected also
Expert:  Jack replied 1 year ago.

O.k and any sound there ?

Customer: replied 1 year ago.
no sound side input DVD
Expert:  Jack replied 1 year ago.

Could you give me the model number of this tv ?

Customer: replied 1 year ago.
I will have to look it up when I get back home
Expert:  Jack replied 1 year ago.

The sound coming back while changing channel may have been a coincidence then .

With that model number I will lookup your TV's main board where the audio circuit is located and give you an idea of what sort of cost you would be looking at to bring the tv to original condition .

Without the model number I can tell you that these vizio main board cost on average 100 to $150 and if you are not to replace it yourself then you could expect a $250 to $300 bill

But there is a workaround to this and that would be a sound bar connected directly to the direct tv and dvd or even the tv itself , there is a chance that there is still sound on the TV's optical/digital port .

Beside fixing the problem it would give you a better sound than the tv speakers ,

You can buy a decent bar for $100.

Either ways you got a fix.

Let me know if you have other questions and if not then please do not forget to rate by clicking on the star icons at the top, then click on Submit so i get paid for my time helping you .
Also note that it will not close this post , you can come back here at any time if you need further info or help .
Thank you