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Michael Hannigan
Michael Hannigan, Technician
Category: TV
Satisfied Customers: 11742
Experience:  25+ Years Experience in Computers and Electronics
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My Samsung smart tv won't connect to internet--this happened

Customer Question

my Samsung smart tv won't connect to internet--this happened before after you
did some updates to tv. Have you updated the tv in the last week? If so, I need
to know how to get the internect connection to work. Last time the tech walked
me thru. After that, message "disconnecting any net device" would appear
before internet would connect. Need help again
paula suelzle
Submitted: 1 year ago.
Category: TV
Expert:  Michael Hannigan replied 1 year ago.

Hello. Thank you for coming to JustAnswer.

Sorry for the wait. My name is Michael. I will be helping you with your question today.

Expert:  Michael Hannigan replied 1 year ago.

It is possible that you have another device on your network that is trying to use the same ip address as the TV. I would shut off all other devices on the network and then turn them on one at a time, giving several minutes in between each. If St some point, it causes a problem on the RV, you know which device has the conflicting address... Probably a device that has a static IP address. If that is the case, you can either change it to a different address that is not in use, or change it to a dhcp address to be assigned automatically.