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Louie
Louie, Technician
Category: TV
Satisfied Customers: 2557
Experience:  25+ yrs. experience in the field and 5+ yrs. online, down to component level.
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My samsung Un55f6300 w software version T-MST12AKUC-2206.3

Customer Question

my samsung Un55f6300 w software version T-MST12AKUC-2206.3 has a pink screen w no picture, no sound, no error message. Spoke to cable, did not work, spoke to samsung, the downloaded upgrade.msd on my apple macbook, but need a USB to transfer from my computer to TV. Wondering since i have the internet on my computer can a download an sampsung app to make the upgrade directly to the tv
Submitted: 1 year ago.
Category: TV
Expert:  Anthony_Infotech replied 1 year ago.

Hello

Welcome

Is there any sound please?

When the screen is pink if you press the menu button of the sets own remote control does the menu come up please?

How old is the set please?

Anthony

Customer: replied 1 year ago.
3/4 yrs old and yes the menu screen comes up
Expert:  Anthony_Infotech replied 1 year ago.

OK is the menu perfectly normal?it is not affected in any way by this?

Anthony

Expert:  Anthony_Infotech replied 1 year ago.

Do you still need help with this please?

Anthony