Facing TV Problems? Ask a TV Technician.
Hi there and welcome Cliff.
Have you tried replacing the cable from the cable box to the TV to rule this out as causing he issue, as these symptoms can come from a faulting cable.
Please let me know.
ok, but there will only be one cable going from the cable box to the TV, can you locate this please.
ok, well thats likely the issue, you just need to connect the HDMI cable from the HDMI port on the Cable box to the one on the TV.
This is the standard connection, and if you did multiple connections, this can cause the issues you are describing, so we want to rule this out as the first step.
Yes you replaced the cable box so changes have been made, but no problem Cliff, Im going to opt out of working with you further on this question. If I cannot have you do the basic checks of the cable, then I am not going to proceed on this in the event I cannot get you to do any other checks I am going to ask for.
You do not need to do anything, you will be notified when another expert takes over the case.
Hello Cliff, My name is ***** ***** I'm a different expert here. The 5 cables are likely "component video" cables (red,blue,green,red and white RCA style) and those would not be the cause of the problem. Either the TV's Mainboard (the board that processes the external signal), or the signal coming to the cable box from the street is the issue.
The way we need to conclude what is the root cause of the issue is to connect a different device (such as a DVD player) using those component cables and see if the blue screen still randomly occurs. If it does, then the TV's Mainboard is failing (which is not uncommon on these set after a few years) and it would need to be replaced. That is something I can help you with as well. Let me know what you find and we can proceed.
Feel free to reply back if you need more help, or want to reply back with more details. It does not cost you anything more to reply back once you've rated. Please do rate me positively (at least 3 STARS) and I will continue with you until this is sorted. The positive rating ensures I am credited for my work.
Do you need further assistance with this?
I'm not privy in any way to billing, accounts, etc.- I'm an independent tech, not a site employee. You would need to direct those questions to customer service via the home page. I'm simply an AV technician. You can direct billing questions here: http://*****@******.***
I am opting out of the dialog and am no longer involved here.