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Louie, Technician
Category: TV
Satisfied Customers: 2557
Experience:  25+ yrs. experience in the field and 5+ yrs. online, down to component level.
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I have a sony KDL 46z4100 tv. There is a black shadow going

Customer Question

I have a sony KDL 46z4100 tv. There is a black shadow going down middle
Submitted: 1 year ago.
Category: TV
Expert:  Shahid replied 1 year ago.

Hello, my name is ***** ***** I'll assist you. I'm sorry you're having trouble with it.
I need additional info to troubleshoot the issue.

- What video devices/ sources (such as cable box DVD player etc) are connected to TV and does the problem occur on all video input sources?

Customer: replied 1 year ago.
Customer: replied 1 year ago.
there is a sony blu-ray and a basic cable box from comcast.
Expert:  Shahid replied 1 year ago.

Thanks for the info. Is the black shadow appeared over night or getting darker day by day?

Customer: replied 1 year ago.
pretty much the same for a couple of months now
Expert:  Shahid replied 1 year ago.

OK, please press Menu/Home button on TV remote to get menu graphics screen, is the shadow visible over the menu graphics?

Customer: replied 1 year ago.
it is still dark