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I got a line down the middle of my TV

Customer Question
I got a line down the middle of my TV
Submitted: 2 years ago.Category: TV
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Answered in 3 minutes by:
3/6/2016
TV Technician: Steven, Technician replied 2 years ago
Steven
Steven, Technician
Category: TV
Satisfied Customers: 2,802
Experience: Ma. Master Technician Lic. Authorized Warranty Support.
Verified

Hi, my name is***** understand you have a line down the middle of your TV screen, most of the time this is a defect in the screen and is not cost effective to repair? does the line go completely from top to bottom? is it very thin and look like you could have drown it down the screen with a straight edge and a marker?

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Customer reply replied 2 years ago
It goes from top to bottom. I got the TV from sam club It has a warinty on it for a year.
TV Technician: Steven, Technician replied 2 years ago

Okay, is it very thin like it was drawn with a marker or pen? Also what is the complete model number?

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Customer reply replied 2 years ago
un58h5202 and it is a thin line from tp down.
Customer reply replied 2 years ago
top
TV Technician: Steven, Technician replied 2 years ago

Their is more to the model number, look on the side of the unit for a service code? and version number?

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Customer reply replied 2 years ago
un58h5202afxza-los1
TV Technician: Steven, Technician replied 2 years ago

thank you i will with you in just a bit.

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TV Technician: Steven, Technician replied 2 years ago

i am going to look up the part number of the screen how old is the TV?

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Customer reply replied 2 years ago
Sorry lost inter net.. model # ***** the only other is oso1
Customer reply replied 2 years ago
lso1
TV Technician: Steven, Technician replied 2 years ago

Thank you and is this TV over 1 year old?

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Customer reply replied 2 years ago
no got it 6mo if that
Customer reply replied 2 years ago
You there???
TV Technician: Steven, Technician replied 2 years ago

The problem is the LCD panel (screen) is defective here is the part number and link to the part, this is something that will have to be repair under Samsung's warranty. Click here

The cost of the screen as an out of warranty would not be cost effective but because you are under warranty it should be covered as long as the screen was not hit or damaged in any way.

You will need contact support at 1 800 SAMSUNG *********** to set up in home service.

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Customer reply replied 2 years ago
Thanks i was hoping it could be reset but it don`t look that way... have a good day...
TV Technician: Steven, Technician replied 2 years ago

Your welcome and thank you for using JA.

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