Facing TV Problems? Ask a TV Technician.
Hi, my name is***** understand you have a line down the middle of your TV screen, most of the time this is a defect in the screen and is not cost effective to repair? does the line go completely from top to bottom? is it very thin and look like you could have drown it down the screen with a straight edge and a marker?
Okay, is it very thin like it was drawn with a marker or pen? Also what is the complete model number?
Their is more to the model number, look on the side of the unit for a service code? and version number?
thank you i will with you in just a bit.
i am going to look up the part number of the screen how old is the TV?
Thank you and is this TV over 1 year old?
The problem is the LCD panel (screen) is defective here is the part number and link to the part, this is something that will have to be repair under Samsung's warranty. Click here
The cost of the screen as an out of warranty would not be cost effective but because you are under warranty it should be covered as long as the screen was not hit or damaged in any way.
You will need contact support at 1 800 SAMSUNG *********** to set up in home service.
Your welcome and thank you for using JA.