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My Sharp Aquos tv has frozen and will not allow me to use…

Customer Question
My Sharp Aquos tv has...
My Sharp Aquos tv has frozen and will not allow me to use the cursor to reach htmi 1 in order to connect with cable service
What steps should I take
The PIN number is: 51220495
Submitted: 2 years ago.Category: TV
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Answered in 2 minutes by:
3/6/2016
TV Technician: Shahid, Technician replied 2 years ago
Shahid
Shahid, Technician
Category: TV
Satisfied Customers: 13,477
Experience: I have been repairing electronic gear since 1993 as a qualified Sony tech
Verified

Hello, my name is ***** ***** I'll assist you. I'm sorry you're having trouble with it.
I need additional info to troubleshoot the issue.

1- Could you please get me the model number written on back of TV?
2- Is there another video device hooked into other HDMI input and can you select it?
Thanks.

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