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I have th standby light and lamp light flashing

Customer Question
i have th standby light and lamp light flashing
Submitted: 2 years ago.Category: TV
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Answered in 1 minute by:
3/4/2016
TV Technician: Shahid, Technician replied 2 years ago
Shahid
Shahid, Technician
Category: TV
Satisfied Customers: 13,134
Experience: I have been repairing electronic gear since 1993 as a qualified Sony tech
Verified

Hello, my name is ***** ***** I'll assist you. I'm sorry you're having trouble with it.
I need additional info to troubleshoot the issue.

1- Could you please get me the model number written on back of TV?

2- Any idea, how old is the TV and was the old lamp broke/ shattered?

Thanks.

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Customer reply replied 2 years ago
hls6187wx/xaa i think is about 8 years old.
TV Technician: Shahid, Technician replied 2 years ago

Thanks, ***** ***** replace the lamp in TV?

If so, what prompted you to get it replaced?

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Customer reply replied 2 years ago
i just replaced it because the tv has be broken before and i assumed (not good) that was the problem
TV Technician: Shahid, Technician replied 2 years ago

Thanks for the info.

As it is mentioned in initial question, lamp and standby lights are flashing which is an error code that indicates the lamp door sensor switch isn't closed and possible reason is either lamp cover/ door isn't placed back on TV or sensor switch is broken.

Please make sure the lamp cover/ door is placed back on TV securely and tight, turn On the TV and check.

Please reply back with the result and if problem resolved then a positive rating to answer would be highly appreciated.

Shahid.

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Customer reply replied 2 years ago
is the door directly behind the lamp?
TV Technician: Shahid, Technician replied 2 years ago

No, its the cover of lamp housing that you removed as first thing on TV to replace the lamp.

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Customer reply replied 2 years ago
now just the lamp light is flashing
Customer reply replied 2 years ago
sorry said something to soon. all the lights are flashing
TV Technician: Shahid, Technician replied 2 years ago

OK, all three lights flashing indicate several issues but mostly indicates bad lamp.

Where did you get new lamp from and what was the price?

I guess replacement lamp would be off of ebay or amazon that cost around $40 or so?

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Customer reply replied 2 years ago
projector lamp world it was about 50
TV Technician: Shahid, Technician replied 2 years ago

OK, please return the lamp to supplier and ask for better quality lamp OR buy original replacement lamp directly from Samsung Parts, click the link to view price info and to order it..

http://www.samsungparts.com/Products/Parts_and_Accessories/PID-BP96-01472A-PHI.aspx?model=HLS6187WX/XAA

I trust my input will help you out. Please feel free to respond if you have any additional questions.
A positive rating to answer would be greatly appreciated, please click on 5 star on this page then click submit/finish button so I can get credit on website for my work. If you don't see rating option then intimate here.
Regards,
Shahid.

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Customer reply replied 2 years ago
the lamp i purchased isnt going to work?
TV Technician: Shahid, Technician replied 2 years ago

Yes, because TV is telling us with all three flashing light that this lamp is bad.

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TV Technician: Shahid, Technician replied 2 years ago

Hi there,

I wanted to briefly follow up with you and see how the info worked, and see if that accomplished what you were looking to do!

Please reply back here if there is additional questions.

Thank you.

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