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Louie, Technician
Category: TV
Satisfied Customers: 2557
Experience:  25+ yrs. experience in the field and 5+ yrs. online, down to component level.
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My toshiba, which I already gave the information on the

Customer Question

my toshiba, which I already gave the information on the previous page is connected to my ROKU, yesterday a purple screen shows up hdcp unauthorised content disabled....the spelling is how it shows up fyi...I can hear the shows but the screen stays the hours with roku and they say it not the roku, so I hook R up to another tv in the house and it works fine. so they feel its the tv. I been using them together for 5 month, no problem..
Submitted: 1 year ago.
Category: TV
Expert:  Nathan replied 1 year ago.

Hello, I’m Nathan, and I’ll be assisting you today. My livelihood depends on your positive feedback, so your satisfaction is my highest priority.

Sorry to hear you’re having trouble.

Can you please try going into the roku setup menu, and set the output format/resolution to 720p, and let me know if that helps?
Also do you ever have any similar issues on other inputs (cable/satellite, dvd/bluray, etc)?

Expert:  Nathan replied 1 year ago.

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