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Louie, Technician
Category: TV
Satisfied Customers: 2557
Experience:  25+ yrs. experience in the field and 5+ yrs. online, down to component level.
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Lost all video still had audio. Turned off set -30 minutes

Customer Question

Lost all video still had audio. Turned off set for 20-30 minutes then back ON. Worked OK or 24 hours, then same problem but this time no audio. All the time my unit indicates I'm getting a good HD signal. What can I do? Larry
Submitted: 1 year ago.
Category: TV
Expert:  Nathan replied 1 year ago.

Hello, I’m Nathan, and I’ll be assisting you today. My livelihood depends on your positive feedback, so your satisfaction is my highest priority.

Sorry to hear you’re having trouble, Larry.

What is the complete model number of the tv?
Does this happen on all sources/inputs?
Can you see the vizio on screen setup menu at all?
Is the screen lit/glowing when the video is lost, or completely black, as if powered off?