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Lost all video still had audio. Turned off set -30 minutes…

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Lost all video still had...
Lost all video still had audio. Turned off set for 20-30 minutes then back ON. Worked OK or 24 hours, then same problem but this time no audio. All the time my unit indicates I'm getting a good HD signal. What can I do? Larry
Submitted: 2 years ago.Category: TV
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Answered in 5 minutes by:
3/4/2016
TV Technician: Nathan, Installer replied 2 years ago
Nathan
Nathan, Installer
Category: TV
Satisfied Customers: 29,504
Experience: Custom home theater installer, authorized dealer top brands.
Verified

Hello, I’m Nathan, and I’ll be assisting you today. My livelihood depends on your positive feedback, so your satisfaction is my highest priority.

Sorry to hear you’re having trouble, Larry.

What is the complete model number of the tv?
Does this happen on all sources/inputs?
Can you see the vizio on screen setup menu at all?
Is the screen lit/glowing when the video is lost, or completely black, as if powered off?

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