How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Louie Your Own Question
Louie, Technician
Category: TV
Satisfied Customers: 2557
Experience:  25+ yrs. experience in the field and 5+ yrs. online, down to component level.
Type Your TV Question Here...
Louie is online now
A new question is answered every 9 seconds

I've got an older model about 4 years old. This morning I

Customer Question

Hi I've got an older model about 4 years old. This morning I wanted to change the pic size so I hit that button, when i was done i went to the menu button and i dont know what went wrong my picture went out. So i finally got mean up wanted to get picture back I couldn't get it back. I then wanted to go back to factory setting, don't know if I should have. But them to go to factory setting I needed a pin number that I don't know,don't ever remember putting on in. Any way please help me get my picture back. I do have cable so I tried turning off and on but didn't do any thing. HELP
Submitted: 1 year ago.
Category: TV
Expert:  Shahid replied 1 year ago.

Hello, my name is ***** ***** I'll assist you. I'm sorry you're having trouble with it.
I need additional info to troubleshoot the issue.

1- Could you please get me the model number written on back of TV?
2- What video devices/ sources (such as cable box DVD player etc) are connected to TV and does the problem occur on all video input sources?