TV

Facing TV Problems? Ask a TV Technician.

Ask an Expert,
Get an Answer ASAP!

I have a Samsung smart tv and I can only see one channel,

Customer Question
the channel option in the...
I have a Samsung smart tv and I can only see one channel, the channel option in the menu is grayed out.
Submitted: 2 years ago.Category: TV
Show More
Show Less
Ask Your Own TV Question
Answered in 1 minute by:
3/3/2016
TV Technician: Mike G., Technician replied 2 years ago
Mike G.
Mike G., Technician
Category: TV
Satisfied Customers: 8,610
Experience: 10 Years Audio Video Repair & Setup
Verified

Welcome! I am an experienced electronics field technician and your satisfaction is my top priority. We are now connected together on this convenient website.

To get started, I need to know you are able to reply to me here...

1. Who is your tv channel provider?

2. Was this tv getting these channels before?

___________________________________________________________________

** My replies can take up to 5 minutes to appear **

** Do NOT start a new question **

Ask Your Own TV Question
Customer reply replied 2 years ago
Comcast , and yes my tv was working fine before , I could see all the channels
TV Technician: Mike G., Technician replied 2 years ago

are you using a comcast dvr/box with a comcast remote?

Ask Your Own TV Question
TV Technician: Mike G., Technician replied 2 years ago

What kind of connection cable goes from the comcast box to the tv?

Ask Your Own TV Question
TV Technician: Mike G., Technician replied 2 years ago

What kind of connection cable goes from the comcast box to the tv?

And what is the model number of the comcast box?

Ask Your Own TV Question
Customer reply replied 2 years ago
I will have to check on this information
TV Technician: Mike G., Technician replied 2 years ago

sure, just reply back when you want to proceed

Ask Your Own TV Question
Customer reply replied 2 years ago
Is a black box that says Xfinity , but I do not know the model number , I will have to move the furniture and to check to see what kind of cable is attach to the box. I think this is going to be too troublesome for me . I think you can collect the $5.00 dollars and I will call the cable company tomorrow.
TV Technician: Mike G., Technician replied 2 years ago

good luck

Ask Your Own TV Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a tv technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Louie Your Own Question
Louie
Louie
Louie, Technician
Category: TV
Satisfied Customers: 3,022
3,022 Satisfied Customers
Experience: 25+ yrs. experience in the field and 5+ yrs. online, down to component level.

Louie is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

I'm screaming your praises!! WOW! I plugged my TV in and bammo! The picture came on bright and beautiful. What a relief! YOU saved me some money and headache.

VMUnited States

I love this site! $9 instead of a repairman or new/used frig can't be beaten. This older woman will worry less now that she knows about this site. Bless you all.

WindyUSA

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

< Previous | Next >

Meet the Experts:

Louie

Louie

Technician

3,022 satisfied customers

25+ yrs. experience in the field and 5+ yrs. online, down to component level.

Rod

Rod

TV & Communications Sys Repair

2,355 satisfied customers

FCC Commercial License, Previous owner of Electronics Repair shop, 40+ years in electronic systems.

Steven

Steven

Technician

1,457 satisfied customers

Ma. Master Technician Lic. Authorized Warranty Support.

euro-pro llc

euro-pro llc

Technician

1,128 satisfied customers

20 years in TV repair,certified by all major brands- Sony,Samsung, LG,Toshiba, Panasonic, RCA,

Daniel

Daniel

Electrical Engineer

1,072 satisfied customers

BSEE (Electrical Engineer), 10+ years electronic design experience ,chip, board, component expert

Conrad

Conrad

Technician

946 satisfied customers

Training on many types of consumer electronics, training on Sony Samsung and JVC

Neil

Neil

Technician

803 satisfied customers

More than 10 years experience repairing TV's and electronics equipment.

< Previous | Next >

Related TV Questions
I have a Samsung smart TV that won't let me play Amazon
I have a Samsung smart TV that won't let me play Amazon videos. When I compared the settings on this TV with another TV (which is almost identical ) … read more
Nathan
Nathan
Bachelors of Science
14 satisfied customers
My 2010 Panasonic flat screen will not shift to TV mode with
My 2010 Panasonic flat screen will not shift to TV mode with the remote to work with an antenna. I disconnected cable/satellite HDMI cable from HDMI-2 and noticed that TV and HDMI-1 are grayed out. At… read more
Nathan
Nathan
Bachelors of Science
14 satisfied customers
Autoscan is not picking up any channels. States, no
autoscan is not picking up any channels. States, no memorized channels found … read more
Shahid
Shahid
Owner of Repair Shop
High School or GED
3,507 satisfied customers
We are trying to setup the TV with closed captioning.
We are trying to setup the TV with closed captioning. Settings show the captioning function is not available. We have a 51" Samsung Smart TV. … read more
Jack
Jack
technician
factory trained engineer
2,164 satisfied customers
When I press source on my Samsung smart tv (just bought at
when I press source on my Samsung smart tv (just bought at Costco) the HDMI2 box is grayed out … read more
Mike G.
Mike G.
Technician
8,610 satisfied customers
Cant program to get all the channels available, Panasonic
Got it from a friend when we replaced the hotel televisions … read more
Jack
Jack
technician
factory trained engineer
2,164 satisfied customers
I have a 65" curve/smart Samsung TV about 10 months old. When
I have a 65" curve/smart Samsung TV about 10 months old. When I hit the smart hub then NETFLIX the TV reverts back to the previous channel. I also have a 75" Samsung smart that is about 6 months old w… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,474 satisfied customers
I have a J6200 Series Smart TV. I'm attempting to hook the
I have a J6200 Series Smart TV. I'm attempting to hook the Toslink output to my stereo receiver, but get no sound. The receiver is 2-channel, and does not decode digital surround-sound programs. The m… read more
Aric
Aric
Owner/Operator of a custom AV company
Run A/V and repair business for over
13,668 satisfied customers
My Samsung 55" Smart TV has lost the picture. The audio is
My Samsung 55" Smart TV has lost the picture. The audio is working fine, the cable menu will display on the screen, but the screen is gray when ANY channel is selected. I rebooted the cable box and it… read more
Shahid
Shahid
Owner of Repair Shop
High School or GED
3,507 satisfied customers
My antenna menu is grayed out on my Samsung UN46C6400 LED TV.
My antenna menu is grayed out on my Samsung UN46C6400 LED TV. I have done a factory reset and it is still not working.… read more
Aric
Aric
Owner/Operator of a custom AV company
Run A/V and repair business for over
13,668 satisfied customers
I have a Samsung TV Model LN32D403E4D. I dont have a the
I have a Samsung TV Model LN32D403E4D. I don't have a the remote. How do I program only the stations I want to keep on ANTENNA setting ?… read more
TV Tech1
TV Tech1
Associate Degree
4,544 satisfied customers
I have a ue55es8000uxxu I can connect to the Internet i tested
I have a ue55es8000uxxu I can connect to the Internet i tested it by looking at utube from the on screen app but not the web browser, it try's to update then stops and says error_exe_001 when it try's… read more
TV Tech1
TV Tech1
Associate Degree
4,544 satisfied customers
I have a UN40D6400 TV and it keeps losing channels. How do
I have a UN40D6400 TV and it keeps losing channels. How do I add back these channels without having to go through the channel setup?… read more
TV Tech1
TV Tech1
Associate Degree
4,544 satisfied customers
how do i retune my tv model LE26R74BD? I cannot get plug and
how do i retune my tv model LE26R74BD? I cannot get 'plug and play' option or 'channel' menu up.… read more
TV Tech1
TV Tech1
Associate Degree
4,544 satisfied customers
My Samsung 50 PN550 TV Will not allow fit to screen even
My Samsung 50" PN550 TV Will not allow fit to screen even though I am using a HDMI cable in HDMI #1 to connect to my RCN cable box. It was working for 2 weeks and now suddenly it won't. What do I do? … read more
Jack
Jack
technician
factory trained engineer
2,164 satisfied customers
Just bought a used Toshiba 37av5000u. Trying to set it up,
Just bought a used Toshiba 37av5000u. Trying to set it up, but not seeing the on-screen options I expected. We don't have cable - just looking for reception of local stations. Here's what I see on men… read more
TV Tech1
TV Tech1
Associate Degree
4,544 satisfied customers
I MAY HAVE ACCIDENTALLY HIT A BUTTON ON MY SAMSUNG REMOTE CONTROL
I MAY HAVE ACCIDENTALLY HIT A BUTTON ON MY SAMSUNG REMOTE CONTROL THAT CONTINUES THE SOUND ON MY SAMSUNG TV BUT THE PICTURE IS REPLACED BY A GRAY SCREEN AND I CANNOT FIGURE OUT HOW TO GET THE PICTURE … read more
Allen
Allen
Broadcast Consultant
Associate Degree
676 satisfied customers
I recently tried to reprogram the channels on my Sharp tv (model
I recently tried to reprogram the channels on my Sharp tv (model 32SF560, which has digital capabilities) because our local stations have all gone digital. (Before I did this we had both digital and a… read more
Chuck Williams
Chuck Williams
Freelance Electronics Technician
Vocational, Technical or Trade Scho
3,774 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x