Facing TV Problems? Ask a TV Technician.
Are you using the cable remote for both cable and the TV?
Or are you using or do you have the original remote to the set?
So if you use the ORIGINAL remote for the TV it still wont switch OFF?
Have you changed the batteries in the cable remote?
Usually the batteries bad in the cable remote causes this issue
So the TVs own remote that came with the set wont work the cable remote wont work to switch off
Have you tried a factory reset of the TV in the settings menu?this should be your next move, factory reset or shipping reset found in the settings menu of the TV
Let me know please how that works out
Hello and sorry you're having problems. Vizio won't really help with this beyond giving you a basic reset to try which I can do. Your Vizio remote has stopped working on the set- which I understand.
This can be caused by either the remote itself, or the IR sensor in the TV.
Please try this basic reset first:
Disconnect the TV from power then press and hold the power button on the TV itself (not the remote) for 10 seconds and release.
Remove the batteries from the remote then press and hold the power button on the remote for 10 seconds (this drains residual current from the remote), then release.
Wait a minute and while pressing and holding power on the remote- put the batteries back in.
Plug the TV back in and then try to use the Vizio remote.
Let me know what happens.
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