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My TV/cable will turn on but does not have a picture

Customer Question
my TV/cable will turn on but does not have a picture
Submitted: 2 years ago.Category: TV
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Answered in 1 minute by:
3/2/2016
TV Technician: Anthony_Infotech, Technician replied 2 years ago
Anthony_Infotech
Anthony_Infotech, Technician
Category: TV
Satisfied Customers: 16,390
Experience: 20+ years experience TV expert (field and bench) 9 approved qualifications in TV-ELECTRONICS
Verified

Hello

Welcome

I will need the model number of the TV please found on the back of the set?

Anthony

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Customer reply replied 2 years ago
where at?
TV Technician: Anthony_Infotech, Technician replied 2 years ago

On the back of the TV?the model number will be there

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Customer reply replied 2 years ago
E601i-A3 I think
TV Technician: Anthony_Infotech, Technician replied 2 years ago

Yes that is it

Now you say the set is in the ON mode but no pic no sound, if you press the menu button of the sets own remote control does the menu come up please?

Anthony

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TV Technician: Anthony_Infotech, Technician replied 2 years ago

OK there will be a signal problem from the box, please reboot the box by unplugging it from the wall waiting 5 mins then replugging back in again, let me know if anything changes

Anthony

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Customer reply replied 2 years ago
I will unplug from wall then let you know in 5 minutes
TV Technician: Anthony_Infotech, Technician replied 2 years ago

OK take your time

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Customer reply replied 2 years ago
thank you, ***** ***** woman didn't even think to unplug it
Customer reply replied 2 years ago
how much am I paying?
TV Technician: Anthony_Infotech, Technician replied 2 years ago

That is good news!

Please consider rating the answer positively there will be a rating bar of stars usually at the top of the page with this post thank you, ***** ***** positively enables me to receive credit from the site thanks again, the session will remain open and stay open as long as you need it, if you have any concerns please just let me know and I will answer any queries you have

Many Thanks

Anthony

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Customer reply replied 2 years ago
how much am I paying
TV Technician: Anthony_Infotech, Technician replied 2 years ago

Whatever you paid as a deposit, I dont have access to billing I am just the technician who is credited when you rate the answer positively any billing queries contact***@******.*** by email but the way I see it looks like $24

Anthony

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Customer reply replied 2 years ago
thank you
TV Technician: Anthony_Infotech, Technician replied 2 years ago

Your Welcome

Just a reminder you have not rated me yet, there will be a rating bar at the top of the page consisting of stars fill it in please so I get credit

Thanks

Anthony

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Category: TV
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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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