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Having trouble getting my th-50px20 tv to work with my X1…

Customer Question
having trouble getting my...
having trouble getting my th-50px20 tv to work with my X1 COMCAST box I am using the hdmi cable all I see is snow, cable company says its not them on the action menu it says hdmi in auto can you help. thanks
Submitted: 2 years ago.Category: TV
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Answered in 1 minute by:
3/1/2016
TV Technician: Shahid, Technician replied 2 years ago
Shahid
Shahid, Technician
Category: TV
Satisfied Customers: 13,489
Experience: I have been repairing electronic gear since 1993 as a qualified Sony tech
Verified

Hello, my name is ***** ***** I'll assist you. I'm sorry you're having trouble with it.
I need additional info to troubleshoot the issue.

- Can you select HDMI input in source list that would appear when press Input button on TV remote?

Thanks.

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Customer reply replied 2 years ago
it is all ready selected
TV Technician: Shahid, Technician replied 2 years ago

OK - Have you tried to unplug TV and cable box power cords from wall outlet for 10 minutes to reset, replug back in, let cable box reboot that may take several minutes and check?
If not yet, can you try it now and reply back with the result?

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TV Technician: Shahid, Technician replied 2 years ago

OK, do you have another video source such as DVD/ bluray player etc to connect to HDMI input of TV as a test to confirm the TV?

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Customer reply replied 2 years ago
no
TV Technician: Shahid, Technician replied 2 years ago

We need to narrow down the issue so please get an video device (DVD, bluray or PS3 etc) to figure out if TV is working fine with it?

OR alternately can you hook the cable box HDMI Out into another TV to see if cable box is working?

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Customer reply replied 2 years ago
the cable box works fine a have another tv working on it fine, I am looking for a cable to hook up my pc
TV Technician: Shahid, Technician replied 2 years ago

OK, please pull the HDMI cable from cable box and plug it in C/Laptop to see if TV displays computer picture through HDMI input?

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Customer reply replied 2 years ago
no it does not
Customer reply replied 2 years ago
I can see the tv on my pc when looking for displays I am trying to get a picture up now
TV Technician: Shahid, Technician replied 2 years ago

TV on PC?

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Customer reply replied 2 years ago
I am connected to the pc with the htmi cable. I can see the tv, says it working fine trying to bring up pictures still snow
TV Technician: Shahid, Technician replied 2 years ago

OK, so PC recognize the TV as monitor, but TV screen still shows snow though HDMI input is selected?

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Customer reply replied 2 years ago
that is correct
TV Technician: Jack, Technician replied 2 years ago
Jack
Jack, Technician
Category: TV
Satisfied Customers: 11,343
Experience: 40 years experience as audio,video repair and installation tech
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