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Message on my tv screen about a new software is available.

Customer Question
Would you like to update...
message on my tv screen about a new software is available. Would you like to update now? Show details update now update later. cannot get it off screen. Talked to Dish network and did everything they could think of, and decided it was the tv, not dish.?????
Submitted: 2 years ago.Category: TV
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Answered in 5 minutes by:
3/1/2016
TV Technician: Aric, Technician replied 2 years ago
Aric
Aric, Technician
Category: TV
Satisfied Customers: 47,798
Experience: 15+ years in the field. Owner of AV Installation, OEM and Repair company
Verified

Hello, You need to use the Sony remote to update the TV. Have you done that yet?

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TV Technician: Aric, Technician replied 2 years ago

Since the update message would be generated by the TV, the TV's native remote would be needed to OK the update. However that is assuming the TV is connected to the Network and this isn't a software glitch of some sort. Give that a shot and also please reply back with the full model number off of the back of the TV.

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TV Technician: Aric, Technician replied 2 years ago

Feel free to reply back if you need more help, or want to reply back with more details. It does not cost you anything more to reply back once you've rated. Please do rate me positively (at least 3 STARS) and I will continue with you until this is sorted. The positive rating ensures I am credited for my work.

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Customer reply replied 2 years ago
I have the sony remote and it does nothing to get the message off the screen. how do I see if it is a network problem
TV Technician: Aric, Technician replied 2 years ago

Model Number off the back of the TV please?

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Customer reply replied 2 years ago
it is really late here. can continue tomorrow. ok
TV Technician: Aric, Technician replied 2 years ago

Okay no problem.

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Customer reply replied 2 years ago
I give you three stars. ok
TV Technician: Aric, Technician replied 2 years ago

There's no rating on the page yet. If you'd like to click a rating, it's the stars on the top of the page. I can continue with you tomorrow if you'd like even once you've rated.

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