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I can only see half a picture. what is the problem

Customer Question
I can only see half a picture. what is the problem
Submitted: 2 years ago.Category: TV
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Answered in 5 minutes by:
2/29/2016
TV Technician: Anthony_Infotech, Technician replied 2 years ago
Anthony_Infotech
Anthony_Infotech, Technician
Category: TV
Satisfied Customers: 16,089
Experience: 20+ years experience TV expert (field and bench) 9 approved qualifications in TV-ELECTRONICS
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Hello

Welcome

I will need the model number please found on the back of the set?

Anthony

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Customer reply replied 2 years ago
L42S504
TV Technician: Anthony_Infotech, Technician replied 2 years ago

OK if you press the menu button of the sets own remote control is half of that missing too?or is this normal?

Anthony

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Customer reply replied 2 years ago
missing
TV Technician: Anthony_Infotech, Technician replied 2 years ago

I can't use the phone facility I have technical issues for that sorry

Have you re-booted the set?unplugged from the wall waited 5 mins then re-plugged back in again?if not please do that and let me know the result thank you

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Customer reply replied 2 years ago
the set only has half the picture the screen is black on the left side
TV Technician: Anthony_Infotech, Technician replied 2 years ago

Yes I know but you need to reboot the set like I described before we move on thanks

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Customer reply replied 2 years ago
did not make a difference in picture
TV Technician: Anthony_Infotech, Technician replied 2 years ago

OK if the menu is in half too (sets own menu) then you have a problem that is likely to be this

1 The LVDS lead that feeds the t-con board

2 The tcon board itself

3 The LCD panel itself

I can help you with this you will need to be able to use small tools and follow my direction are you comfortable doing work yourself?

Anthony

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