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While our TV was on, we had a power outage Friday night that…

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While our TV was on...
While our TV was on, we had a power outage Friday night that lasted for two hours. When power was restored and I reset the Channel Auto Menu, the lower half of the screen was blocked out by a black rectangle. My service provider was unable to correct other problems associated with other TV's. He was unable to correct the issue on our Philips/Magnavox PR0920X.
What should I do?
Bernie
Submitted: 2 years ago.Category: TV
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Answered in 15 minutes by:
2/29/2016
TV Technician: Louie, Technician replied 2 years ago
Louie
Louie, Technician
Category: TV
Satisfied Customers: 3,022
Experience: 25+ yrs. experience in the field and 5+ yrs. online, down to component level.
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Hi Bernie and welcome to JustAnswer,

Thank you for the question and your patience. Should you still need assistance for information purposes only...

Initially, is the TV directly connected to a cable feed? ...or is there a cable box used with the TV?

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Louie
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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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