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While our TV was on, we had a power outage Friday night that…

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While our TV was on...
While our TV was on, we had a power outage Friday night that lasted for two hours. When power was restored and I reset the Channel Auto Menu, the lower half of the screen was blocked out by a black rectangle. My service provider was unable to correct other problems associated with other TV's. He was unable to correct the issue on our Philips/Magnavox PR0920X.
What should I do?
Bernie
Submitted: 2 years ago.Category: TV
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Answered in 15 minutes by:
2/29/2016
TV Technician: Louie, Technician replied 2 years ago
Louie
Louie, Technician
Category: TV
Satisfied Customers: 2,950
Experience: 25+ yrs. experience in the field and 5+ yrs. online, down to component level.
Verified

Hi Bernie and welcome to JustAnswer,

Thank you for the question and your patience. Should you still need assistance for information purposes only...

Initially, is the TV directly connected to a cable feed? ...or is there a cable box used with the TV?

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Louie
Louie
Louie, Technician
Category: TV
Satisfied Customers: 2,950
2,950 Satisfied Customers
Experience: 25+ yrs. experience in the field and 5+ yrs. online, down to component level.

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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