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I have a Samsung 50" DLP TV that was making a whining sound.

Customer Question
I have a Samsung...

I have a Samsung 50" DLP TV that was making a whining sound. I changed the color wheel and the lamp and it won't turn on. I have a blinking green lamp light on the front. I tried pushing the cutoff switch but it won't work.

Submitted: 2 years ago.Category: TV
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Answered in 1 minute by:
2/28/2016
TV Technician: Shahid, Technician replied 2 years ago
Shahid
Shahid, Technician
Category: TV
Satisfied Customers: 12,955
Experience: I have been repairing electronic gear since 1993 as a qualified Sony tech
Verified

Hello, my name is ***** ***** I'll assist you. I'm sorry you're having trouble with it.
I need additional info to troubleshoot the issue.

1- Could you please get me the model number written on back of TV?

2- Have you put lamp door back on TV after lamp installation?

Thanks.

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Customer reply replied 2 years ago
HLR5067WAX/XAA, yes I put the lamp door back on TV after installation.
Customer reply replied 2 years ago
Hello, are you there?
TV Technician: Shahid, Technician replied 2 years ago

OK, is the old lamp dead/ broken?

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Customer reply replied 2 years ago
No, I tried putting the old lamp back in and it didn't work either.
TV Technician: Shahid, Technician replied 2 years ago

Yes, I'm here and may take few minutes to reply.

OK, does the color wheel spin?

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Customer reply replied 2 years ago
Doesn't sound like it. I checked the connections to the color wheel to make sure they were secured but nothing.
TV Technician: Shahid, Technician replied 2 years ago

OK, it is quite possible the orange ribbon cable of color wheel is inserted in wrong direction in connector on board, pull it from connector, flip it and insert in connector so its shiny connections connect to jack pins and check, does color wheel spin now?

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Customer reply replied 2 years ago
Should the shiny connectors face in or out towards me?
TV Technician: Shahid, Technician replied 2 years ago

I'm not sure about it, however, it wont hurt if you put the cable in wrong direction into jack as it connects only one way so go ahead, turn the shiny face of connector and insert it to see if color wheel spins now as this is necessary requirement of boot up process then lamp will be turned On.

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Customer reply replied 2 years ago
I did so, tv makes a noise like it's going to turn on but nothing. I still have a flashing green light and there a clicking sound coming from tv.
Customer reply replied 2 years ago
I have the blue cutoff switch in up position.
Customer reply replied 2 years ago
Small fan just cut off.
TV Technician: Shahid, Technician replied 2 years ago

OK, so you had not such noise/ sound before flipping the color wheel connector?

Is the green light keep flashing or after some time other lights on TV front also start flashing?

Try to put blue lamp door switch in down position as well to see if it makes any difference.

Also, where did you buy the replacement lamp and was the old lamp working fine before the color wheel problem occurred?

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Customer reply replied 2 years ago
The orange cable was already properly inserted. The green light flashes and after a while there's a clicking sound then small fan shuts off and I get flashing lamp, timer and standby/temp light.
TV Technician: Shahid, Technician replied 2 years ago

OK, so you get all three lights flashing on TV, correct?

If so, where did you buy the replacement lamp from and how much you paid for it?

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Customer reply replied 2 years ago
I got lamp from Amazon, paid $25. I put old lamp in which wasn't defective and still doesn't work.
Customer reply replied 2 years ago
Hello
Customer reply replied 2 years ago
Still there?
TV Technician: Shahid, Technician replied 2 years ago

Yes, sorry for delayed reply. Working on it.

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TV Technician: Shahid, Technician replied 2 years ago

$25 lamp most likely wont work so let the old lamp inside TV while troubleshooting.

Did you put the blue switch downward as a test?

Also, recheck the work and make sure all connectors are plugged securely and tight that were remove for color wheel replacement work.

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Customer reply replied 2 years ago
Done all steps
TV Technician: Shahid, Technician replied 2 years ago

I'm running out of ideas what it could be causing the problem so let me repost the question and other experts can have a look, hopefully some one will soon respond to assist you further.

Do not rate my answers and leave it as it is.

Thanks.,

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Customer reply replied 2 years ago
Ok
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Shahid
Shahid
Shahid, Technician
Category: TV
Satisfied Customers: 12,955
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Experience: I have been repairing electronic gear since 1993 as a qualified Sony tech

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